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Job Details

Client Service Administrator

Company: PharmiWeb Solutions
Location: United Kingdom, Bracknell, , RG121QB
Reference: uvNCPFZF3O
Closing Date: 27 Mar 17
Type: Full Time
Salary (£): Competitive
Benefits: 25 days holiday

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Job Summary:

We are currently looking for Client Service Administrator to join our team due to rapid expansion.


Client Service Administrator

Would you like to join a fast-growing organisation providing innovative digital solutions to major pharmaceutical corporates such as GlaxoSmithKline and Bristol Myers-Squibb?

PharmiWeb Solutions is a rapidly expanding, buzzy, entrepreneurial business. We deliver fully managed multichannel digital programmes to the global life sciences sector, with an installed base spanning over 60 countries

We are currently looking for a talented and experienced Client Service Administrator/Service Desk Executive to join our team!  If you would like to be a part of a fast-growing organisation that offers a great place to work and if you are looking to progress your career and want to join a company where you can make a real contribution, learn new things, and have some fun, we’d really like to hear from you.

The successful candidate will be responsible for managing our automated monitoring tools which check the health of live websites we host via uptime monitoring and crawling for broken links.


  • Manage our website monitoring tools
  • Triage issues/alerts/requests as they come in
  • Collate reports from our monitoring tools and Service Desk
  • Action, cascade and escalate enquiries/issues coming into Service Desk or Monitoring tools
  • Communicate to internal and external customers
  • Ensure issues are resolved within SLA
  • Provide reports of issues coming into Service Desk or monitoring tools internally and externally
  • Assist with the introduction, development and maintenance of analysis and reporting processes.


  • Previous Service Desk experience (minimum 1 year)
  • A demonstrable understanding of issues surrounding hosting and support of web applications
  • Ability to effectively perform first-line diagnosis of common web application errors
  • Thrive in a pressurised environment
  • Able to handle multiple projects simultaneously
  • The flexibility to work weekends and outside of weekday 9:00-5:30 hours when required


  • Exposure to web development/hosting using the Microsoft .Net Framework
  • Previous IT/Development experience (minimum 1 year)
  • Experience using JIRA Service Desk
  • Experience using JIRA
  • Experience using Confluence
  • ITIL qualification
  • Testing Experience
  • Experience using SEO tools like Deepcrawl or Siteimprove
  • Experience using Google Analytics and google tag manager
  • Experience collating reports
  • Experience using Uptime monitoring tools like Uptim robot or Pingdom.

Simply apply by up-loading your CV and covering letter demonstrating your above abilities.

Location:                       Bracknell, Berkshire, easy access by road and BR.
Salary package:             Competitive


Due to the expected volume of applicants we may not be able to send you a personal response. We will notify you if you are progressed to the next stage.

Apply for this job: Client Service Administrator

Contact Information:

Address:  PharmiWeb Solutions
Radius Court Eastern Road Bracknell
RG12 2UP
Tel:  0845 548 2020
Website:  Visit Our Web Site

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