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Press Release

Personal service and "Hassle-Free Warranty" grows customer loyalty for a leading vision screening company in America

Posted on: 01 Nov 16

PR Newswire

ATLANTA, Nov. 1, 2016

ATLANTA, Nov. 1, 2016 /PRNewswire/ -- In a time when customer service for so many companies has gone south, Plusoptix has made personalized customer service a priority, offering a "Hassle-Free Warranty" on their high-tech, sophisticated, state-of-the-art vision screening devices, that is unique to the industry.  

When customers invest in a Plusoptix vision screener, the purchase comes with a warranty that fully covers the device for one year, including accidental damage. To continue that coverage, annual warranty extensions are offered through the "Hassle-Free Warranty," which is a great benefit to customers, who know that if their instrument is damaged, Plusoptix will make the repair, hassle-free.

"Vision screening the children is required by the State annually," said Scott Carlson, Special Education Director at the Child Development Center of Freemont County in Wyoming, which has 60 dedicated professionals managing 335 children from birth through age five. "We are fortunate to have four Plusoptix vision screeners. We have been using three of the screeners for about three years, and the fourth for five years.  We have multiple people doing screenings, so they share the devices and travel with them to different locations to conduct the screenings."

In addition to screening the children at the Child Development Center, the organization has screening contracts with 700 developmental schools in their region.  In other words, this organization does a great deal of vision screening each year.

"We had one of the devices getting jammed and called the company," said Carlson, who is in his 30th year at the Child Development Center. "She knew exactly what the problem was and talked us through it to make sure we were doing the right thing. I sent it off and had it back quickly. And this was a very busy time for us, so we needed the device and appreciated how fast they fixed it for us.  I would definitely say that we are very impressed. The company stands behind its product."

The German-made Plusoptix vision screening instruments are designed to be robust and built with quality, which minimizes the likelihood of a hardware defect. However, given the fact that the devices are portable and relatively small, the reality is that accidents may happen. Anyone who has ever dropped or broke the touchscreen of a cellphone is familiar with this experience. But whether it is a cellphone or vision screener, any warranty is only as good as the company standing behind it.

"Our group currently has 29 Plusoptix vision screeners and if we ever have to send one back for repair, Plusoptix just takes care of it under the warranty," said Bryson McCool, Secretary/Treasurer of New Mexico Lions Operation KidSight, who has been working with the Plusoptix vision screeners over the past seven years.  "These vision screening devices are so reliable. I've been using one particular Plusoptix device for the past three years now and have never had a problem.  And I personally screen anywhere from 2500 to 3000 kids a year. We did have two Plusoptix malfunctions out of our 29 devices this last year, but considering we screened over 33,000 kids during that time, that is still incredible reliability."

McCool said he fully appreciates the value of the Plusoptix state-of-the -art technology, especially after initially having to conduct vision screenings from 2002-2006 using a costly Polaroid Photoscreener.

"The Hassle-Free Warranty is great!" said McCool, who is quite glad that the KidSight program purchased the extended warranties. "After we sent the two devices in for repair, I received them right back and fully repaired. This warranty is really quite unique and it's one of the reasons we have stayed exclusively with Plusoptix for our vision screeners. They are a great company to deal with."

Plusoptix receives similar feedback from organizations across the country and credits the response to the company's commitment to personal service.

"From the beginning, we have been dedicated to developing high quality vision screening devices and providing customers with quick and efficient service," said Christian Schmidt, president and CEO of Plusoptix.  "Our product creation, development, manufacturing and customer service are all provided in-house and we believe that makes the difference."

About Plusoptix
Plusoptix is a global company dedicated to developing and providing the most accurate instrument-based vision screening devices in the world. Plusoptix award-winning vision screening devices have been recognized for outstanding child-friendly product design. Since 2007, the company has served North American customers from its sales and service center in Atlanta, Georgia.  More information is available at

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SOURCE Plusoptix

PR Newswire

Last updated on: 01/11/2016

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