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Job Details

Pharmacovigilance Safety Customer Delivery Manager

Company: Thornshaw Recruitment
Location: Dublin, Republic of Ireland
Reference: LCD8937
Closing Date: 18 Nov 16
Type: Full Time
Salary (£): Negotiable

Job Summary:

Our client, a global organisation, currently have an exciting opportunity for a Pharmacovigilance Customer Safety Delivery Manager.


Our client, a global organisation, currently have an exciting opportunity for a Pharmacovigilance Customer Safety Delivery Manager.

Accountable for management and service delivery excellence of a range of large sized regional and global projects as assigned by senior staff, covering single or multiple Lifecycle Safety functions. Provide leadership and accountability for customer-facing activities and operational service delivery, 
integrating delivery into one seamless and transparent program for customers.

Manage customer communication for assigned projects/programs. Represent department on
projects/programs, serve as primary point of contact within department for all internal and external customers.
Manage customer deliverables for assigned projects/programs.
Tactical, day-to-day customer-facing leadership at
project/program level. Responsibilities include project planning (timelines, deliverables), scope management, quality
management and project financial management.
Provide leadership and structure for customer service interface from scoping stage, through proposal generation, bid
defence to service delivery; and throughout the development and commercial life cycle of the product.
Ensure financial project performance through oversight of key performance metrics (revenue, direct costs, time-sheet costs, utilization and realization.
?? Work with sales and proposals to ensure rapid, seamless, tailored responses to opportunities. Drive business growth by improving customer loyalty through enhanced customer relations, service delivery excellence and excellent customer communication.
Actively participate at meetings with internal & external stakeholders. Provide project status updates, defines processes,project/planning strategy.


  • Bachelor's degree or educational equivalent in health science or other directly related field.
  • 4-6 years' clinical research experience in a Contract Research Organization or Pharmaceutical company combining 4 years of Pharmacovigilance and some project management.

For more information and to apply for this role please call Linda on +353 1 2784671 or e-mail

Thornshaw Scientific Recruitment is a leading Irish provider of specialist Scientific Recruitment. Part of the CPL Group. Tel: +353 1 2784671

Apply for this job: Pharmacovigilance Safety Customer Delivery Manager

Contact Information:

Address:  Head Office
Barton House 6 Old Dublin Road Stillorgan Co. Dublin

Rep. Ireland
Tel:  00 353 (1) 278 4671
Fax:  00 353 (1) 278 4672
Website:  Visit Our Web Site

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