Company: GI Group UK Limited
Closing Date: 14 Nov 16
Salary (£): 60,000 - 80,000
Service Manager - Earn up to £296 per day plus benefits (PAYE) or £384 per day (LTD)Our Global Pharmaceutical Client, a FTSE 100 Company, is looking for a Service Manager for 6 months to join their team in Middlesex, to manage existing UK/US Statement of Work and Outsourced Complementary Worker service desk, including issue resolution leadership, change implementation and continuous improvement of service.
Service Manager – Earn up to £296 per day plus benefits (PAYE) or £384 per day (LTD)
* Manage existing UK/US Statement of Work and Outsourced Complementary Worker service desk
* Provide leadership to issue resolution
* Implement change to current business processes
* Ensure quality data to support the management of Complementary Workers across the business
* Drive standards
* Continuously improve service delivery
* Be responsible for end to end process
* Monitor exceptions process
* Report on outcomes
Qualifications / Skills / Experience:
* Experience working with helpdesk type ticketing systems
* Familiarity with data analysis
* Customer service skills
* Experience of managing meetings
* Experience of Remedy
* Experience of Zendesk
For a confidential discussion on the above role or other similar roles please send your cv / or call 01707 247259
Key words: Consumer Healthcare, Pharmaceutical, Service Manager, End-to-End Process, Helpdesk, Ticketing System, Remedy, Zendesk, Analysis, Monitoring, Reporting, Query Management, Commcell Meetings, Trend Identification, Contract, Middlesex
Gi Group Pharmaceuticals provides a tailored Account Managed Service and dedicated Pharmaceutical recruitment team and partners with many different Pharmaceutical and Biotechnology clients throughout the globe and the United Kingdom.
Due to the high volumes of applications we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion.
|Tel:||+44 (0)1420 538477|
|Fax:||+44 (0)1420 537900|
|Website:||Visit Our Web Site|
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