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Job Details

Customer Service Associate - West London

Company: Evolve Selection
Location: West London
Reference: 5305
Closing Date: 09 Dec 16
Type: Full Time
Salary (£): Competitive
Benefits: Flexible salary and benefits DOE

Job Summary:

We are recruiting for a Customer Services Associate initially on a 1 year contract, which will change to a permanent position upon completion of the ABPI exam & passing the probation period. You will be responsible for providing market leading service based solutions to Healthcare Professionals across West London. To achieve this you will work within a defined geographical territory in which you will be responsible for building and developing our client’s relationship with GP surgeries.

Requirements:

We are currently recruiting for an exciting new opportunity for a market leading company as a Customer Services Associate initially on a 1 year contract, which will change to a permanent headcount position upon completion of the ABPI exam and passing the probation period. You will be responsible for providing market leading service based solutions to Healthcare Professionals across West London. To achieve this you will work within a defined geographical territory in which you will be responsible for building and developing our client’s relationship with GP surgeries.

Essential Requirements: 
Relevant Pharmaceutical and health sector experience is essential.
Innovation and delivery experienced.
Project management experience within matrix organisation.
Ability to balance and deliver complex projects and tasks.
Track record of project delivery within the Pharmaceutical industry is desirable.
Situational leadership experience would be preferable.
Willingness to take the ABPI exam.
Educated to an A Level standard.

Role responsibilities:
Delivering exceptionally high quality face-to-face customer-service interactions.
You will be accountable for the accurate completion of all administrative tasks that fall within the remit of your role, including recording of calls and material distributed.
Meeting the call targets set by your Team Manager.
You will be accountable for meeting call targets set by your Team Manager.
Feeding customer insights & issues back to the sales & marketing business.
Completion of all administrative tasks, including recording of calls and distribution of materials.
You will be accountable for delivering a quality service to selected NHS customers (providing approved product and patient literature as appropriate and device demonstration).
You will be accountable for feeding back customer insights, issues to marketing and the sales teams and referring customers to other channels to meet their specific needs.

Role Specific Competencies:
IT literate with strong analytical skills.
Flexible “can do” attitude needed to thrive in a fast growing company.
Self-accountability/motivation.
Innovation.
Tenacity.
Drive to ensure success.
Self-motivation, persuasiveness and competitiveness.

Recruitment Process:
2 stage process.

Package:
Flexible salary and benefits DOE

Evolve Selection is a leading UK recruitment and contract sales organisation (CSO), operating within the Pharmaceutical, Healthcare and Medical Device sectors. We offer a highly comprehensive range of permanent recruitment and flexible contract sales solutions. Please do not hesitate to get in contact with us on 0113 457 0777

Apply for this job: Customer Service Associate - West London

Contact Information:

Address:  Head Office


England
Website:  Visit Our Web Site

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