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Job Details

Associate Customer Delivery Manager Pharmacovigilance

Company: Thornshaw Recruitment
Location: Dublin, Republic of Ireland
Reference: LCD9131
Closing Date: 02 Jan 17
Type: Full Time
Salary (£): Negotiable

Job Summary:

Our client, a global organisation now have a vacancy for an Associate Customer Delivery Manager. This is a full time role based in Dublin.


Our client, a global organisation now have a vacancy for an Associate Customer Delivery Manager.   This is a full time role based in Dublin.

The Role: 
Accountable for management and service delivery excellence of a range of medium to large sized regional and global projects as assigned by senior staff, covering single or multiple Lifecycle Safety functions. 

Provide leadership and accountability for customer-facing activities and operational service delivery, working cross-functionally and across the opportunity lifecycle, integrating delivery into one seamless and transparent program for customers, aligned by accounts

Manage customer interface and communication for assigned projects/programs. 
Represent Lifecycle Safety on projects/programs; serve as primary point of contact within Lifecycle Safety for all internal and external customers; liaise between internal/external customers and Lifecycle Safety Service Delivery Team members in Service Operations (SO).
Manage customer deliverables for assigned projects/programs. Tactical, day-to-day customer-facing leadership at project/program level. 
Responsibilities include project planning (timelines, deliverables), scope management, quality management and project financial management.
Provide leadership and structure for customer service interface from scoping stage, through proposal generation, bid defense to service delivery; and throughout the development and commercial life cycle of the product.

Actively participate at meetings with internal & external stakeholders. 

Participate in sales activities, and sales presentations (capabilities, bid defenses) and proposal development (strategy, costs and text), as required.

Incorporate strategic options when defining project/program scope and processes with customer.

Provide historical perspective and input on clients and processes, in collaboration with Service Operations.
Work with Lifecycle Safety Service Operations constructively in a matrix framework to achieve project and customer deliverables

 Education & Experience:

Bachelor's degree or educational equivalent in health science or other directly related field.

5 years' clinical research experience in a Contract Research Organization or Pharmaceutical company including at least 3 years' of Lifecycle Safety experience(Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management, etc) or equivalent combination of education, training or experience.

For full details and job spec please call Linda on +353 1 2784671 or e-mail

Thornshaw Scientific Recruitment is a leading Irish provider of specialist Scientific Recruitment. Part of the CPL Group. Tel: +353 1 2784671

Apply for this job: Associate Customer Delivery Manager Pharmacovigilance

Contact Information:

Address:  Head Office
Barton House 6 Old Dublin Road Stillorgan Co. Dublin

Rep. Ireland
Tel:  00 353 (1) 278 4671
Fax:  00 353 (1) 278 4672
Website:  Visit Our Web Site

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