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Job Details

Patient Services Manager

Company: Synexus Limited
Location: Hexham
Reference: synexus/TP/3074/587
Closing Date: 16 Dec 16
Type: Permanent
Salary (£): 20,000 - 30,000
Benefits: Up to UKP 30000.00 per year

Job Summary:

Excellent opportunity for a Patient Services Manager


Are you looking to advance your career into the clinical trials space? Do you want to work for a leading multinational organisation, renown throughout the industry for its meteoric rise to success and dependability to deliver on global contracts across multiple therapeutic areas and phases? Are you looking to play an integral role in the future of medicine across the globe? If so, this may be the opportunity for you:

This is an excellent opportunity for an administrator with management experience with an interest in the clinical trials or the pharmaceutical industry to play an implemental role in driving this organisation towards success. 

Package description

Synexus has a great team of professional, smart and energetic people.  We focus on continued professional development, engaging and supporting the team within in order to reach the common goals of the business. We also offer a competitive benefits package consisting of, but not limited to, 25 days annual leave, Life Assurance, Private Health Insurance*, Profit sharing bonuses*, Childcare Vouchers.

* Dependant on role

Main responsibilities

As a Patient Services Manager you will provide training and leadership to other patient services personnel in support of the centre objectives and targets data in compliance with regulatory requirements. You will also provide resourcing projections to the centre manager, head of UK data services and the director of UK operations

Your key accountabilities will be:

  • Managing petty cash
  • Managing the patient services staff by setting goals and objectives and measuring performance through the Synexus performance management toolkit and training on systems
  • Providing resource and capacity planning to the centre manager to ensure all business requirements are deliverable through available resources and plans as required
  • Managing of the diary management system for the centre
  • Working with relevant departments to provide accurate forecasting
  • Driving compliance with Synexus and sponsor quality objectives ensuring effective and efficient best practice processes, procedures and documentation to aid delivery and meet customer requirements
  • Ensuring excellent customer service as per UK operational SLAs
  • Ensuring compliance with company quality framework, regulatory (GCP) legislation, guidelines and international standards
  • Ensuring patient facilities are operational and user friendly reporting issues to the centre manager
Ideal candidate

As a successful Patient Services Manager, you will likely have:

  • Extensive relevant work experience with increasing responsibility in the daily management of research clinics
  • Demonstrable time management skills and ability to adhere to project productivity metrics and time lines
  • Knowledge of the clinical trial process, clinical operations, biometrics, quality management, and systems applications to support operations
  • Working knowledge of the relationship and regulatory obligation of the industry
  • Line management experience
  • The ability to analyse data, run reports and provide accurate data
  • Appropriate MS Office skills
  • Experience in quality assurance and audit experience

Alternative Job Titles: administrator, receptionist, coordinator, administrative assistant, office work, office manager

About the company

Synexus is a rapidly growing multi-national involved in the clinical trial space with 24 dedicated research centres across seven countries and two continents. We aim to be the patients’ choice for clinical research. Our team of highly trained and dedicated staff live the Synexus values of patient engagement, integrity, empowerment, customer service and expertise. Synexus is consistently growing; both organically and through strategic acquisitions, if you would like to find out more about this success story in the making, please visit us at

Apply for this job: Patient Services Manager

Contact Information:

Address:  Head Office
Sandringham House Ackhurst Park Chorley Lancashire
Tel:  +44 (0)161 209 3619
Website:  Visit Our Web Site

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