Pharmiweb ChannelsAll | PharmaCo | Clinical Research | R&D/BioTech | Sales/Mktg | Healthcare | Recruitment | Pharmacy | Medical Comms

Pharmiweb.com RSS Feed Pharmiweb.com RSS Feeds

Pharmiweb.com RSS Feed PharmiWeb Candidate Blog

Pharmiweb.com RSS Feed PharmiWeb Client Blog

Job Details

HR Customer Support Consultant / HR Administrator

Company: GI Group UK Limited
Location: Uxbridge
Reference: Gi60884
Closing Date: 26 Dec 16
Type: Contract
Salary (£): Negotiable
Benefits: benefits

Job Summary:

HR Customer Support Consultant / HR Administrator - Earn up to £13.30 per hour plus benefits (PAYE) or £17.00 per hour (LTD) We are recruiting for an experienced HR Customer Support Consultant / HR Administrator based in Uxbridge for 6 months to work within an HR Shared Service Environment, to provide end to end ownership and ensure resolution in a wide range of employee and manager inquiries and requests

Requirements:

HR Customer Support Consultant / HR Administrator – Earn up to £13.30 per hour plus benefits (PAYE) or £17.00 per hour (LTD)

We are recruiting for an experienced HR Customer Support Consultant / HR Administrator based in Uxbridge for 6 months to work within an HR Shared Service Environment, to provide end to end ownership and ensure resolution in a wide range of employee and manager inquiries and requests

Key Responsibilities:

* Provide end to end customer support for employees and managers reaching out to HR Operations via phone, live chat or web submit
* Provide appropriate and accurate information to employees and managers regarding HR programs, services and policies
* Create case in case management system and act as the central contact for the employee or manager, ensuring they are kept up to date with regular updates and follow up for closure
* Obtain and evaluate information from callers, make recommendations and implement appropriate actions
* Proactively question employees to identify information to detect trends of common concern that need to be addressed company-wide
* Uses knowledge management tools effectively to ensure accuracy of information and stays abreast of changes in knowledge management content
* Possesses deep knowledge of Workday and HR processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas (Workday experience)
* Assist employees with navigation of web tools, including self-service
* Work closely with HR Workforce Analysts to ensure all procedures are followed and with other HR Service Providers & HR Partner
* Coaching colleagues and managers
* There may also be ongoing training initiatives requiring help to facilitate or train colleagues
* There will also be projects related to operational effectiveness and continuous improvement
* Independently do research on policies and queries and be able to interpret company people policies
* May act as an internal subject matter expert on company transactions/processes
* May identify process improvement opportunities within Tier 1 and HR and between our client and vendors
* Evaluates cases as received & use judgement to ensure they are handled in the best way possible, while maintaining a focus on the customer experience
* Use a strong working knowledge of company policies & HR to support customer requests



Qualifications / Experience / Skills:

* Excellent and high level of expertise in standard MS Office software (word, excel, PowerPoint)
* Excellent written communication skills
* Excellent verbal communication including excellent listening skills
* Must work well, both independently and with a team
* Ability to work in a fast paced, rapidly changing environment
* Able to handle multiple tasks and assignments simultaneously while maintaining customer communication
* Knowledge and understanding of HR processes and procedures
* Customer Service background
* HR Experience preferred
* High level of integrity and ability to maintain confidentiality of information
* Ability to understand root cause of issues and effectively problem solve
* Able to present information to customers clearly and concisely and respond to challenging problems
* Strong analytic skills and sound knowledge of reporting tools
* Excellent time management, planning and organisational skills and ability to work to tight deadlines
* Familiar with case management and the use of the intranet for information searching

For a confidential discussion on the above role or other similar roles please send your cv / or call 01707 247259

Key Words: Consumer Healthcare, Pharmaceutical, HR Administrator, HR Admin, Degree, Customer Support, MS Office, Communication Skills, Listening Skills, Teamwork, Multitask, HR Process, Problem Solving, Analysis, Reporting, Time Management, Contract, Middlesex

Gi Group Pharmaceuticals provides a tailored Account Managed Service and dedicated Pharmaceutical recruitment team and partners with many different Pharmaceutical and Biotechnology clients throughout the globe and the United Kingdom.

Due to the high volumes of applications we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion.

Apply for this job: HR Customer Support Consultant / HR Administrator

Contact Information:

Address:  Head Office
Draefern House
Dunston Court
Dunston Road
Chesterfield
Derbyshire
S41 8NL
England
Tel:  +44 (0)1420 538477
Fax:  +44 (0)1420 537900
Website:  Visit Our Web Site

Advertising
Share | | |
Site Map | Privacy & Security | Cookies | Terms and Conditions

PharmiWeb.com is Europe's leading industry-sponsored portal for the Pharmaceutical sector, providing the latest jobs, news, features and events listings.
The information provided on PharmiWeb.com is designed to support, not replace, the relationship that exists between a patient/site visitor and his/her physician.