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Job Details

Customer Service Assistant - HO based (West Sussex) - FTC (Mat Cover)

Company: Evolve Selection
Location:
Reference: 5357
Closing Date: 01 Jan 17
Type: Maternity Cover
Salary (£): Negotiable
Benefits:

Job Summary:

We are currently recruiting for a market leading healthcare organisation with an exciting new opportunity working as a Customer Service Assistant from their head office in West Sussex. This role is to support the UK Office Manager, and the UK Office. The successful candidate should be at ease with managing their own workload, prioritising effectively and comfortable working to tight deadlines. This contract is on a fixed term basis to cover Maternity Leave.

Requirements:

We are currently recruiting for a market leading healthcare organisation with an exciting new opportunity working as a Customer Service Assistant from their head office in West Sussex. This role is to support the UK Office Manager, and the UK Office and will be very diverse with no two days the same and the successful candidate should be at ease with managing their own workload, prioritising effectively and comfortable working to tight deadlines. This contract is on a fixed term basis to cover Maternity Leave.

Essential Requirements: 
A levels are essential and a degree is desirable
Experience of Customer Service and Support
Must have demonstrable experience of Microsoft Excel
Able work in a small, pressurised office environment 
Ability to multi-task and manage completing priorities
Not afraid to get involved with ‘menial office tasks’
A real team player
Able to work on own initiative i.e. without constant supervision
Flexible and willing to work additional hours when required during busy periods
Pharmaceutical/medical device/optical/logistical background an advantage but not essential
Available to travel occasionally for company meetings in UK and to our office in Ireland

Role Responsibilities:
Providing first class customer service to existing, new and potential clients via the phone, email and online chat. 
Liaising with other team members and co-ordinating Rep stock allocations from our warehouse 
Various sales reporting on Microsoft excel – testing will be given on this at interview
Day to day office Operations – Sending out samples, packing up for large exhibitions, sending out customer orders, keeping the office tidy 
Customer / Client phone & web enquiries - maintain database, record messages, take orders and process
Booking travel and flights for UK Managers and other employees
Booking couriers and organising collections from customers
Various other company ad-hoc jobs to support this fast-based office environment
Supporting the UK Office Manager

Role Specific Competencies:
IT literate with strong analytical skills
Flexible “can do” attitude needed to thrive in a fast-growing company
Self-accountability/motivation
Innovation
Tenacity 
Drive to ensure success
Self-motivation 

Recruitment Process:
2 stage process

Package:
Flexible salary and benefits DOE

Apply for this job: Customer Service Assistant - HO based (West Sussex) - FTC (Mat Cover)

Contact Information:

Address:  Head Office


England
Website:  Visit Our Web Site

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