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Job Details

Senior IT Analyst

Company: Key People Limited
Location: Surrey
Reference: 115-68
Closing Date: 10 Feb 17
Type: Permanent
Salary (£): Negotiable

Job Summary:

The Senior IT Technician's role is to ensure proper function and operation of the companies IT equipment and services so that end users can accomplish business tasks. This includes but not limited to managing escalated helpdesk issues, analysing and resolving end user issues in a timely and accurate fashion, provide end user training where required and supporting other IT Technicians.


Your main responsibilities will include;

Maintain and develop business systems throughout full product lifecycle.

Interact with the business as both a technical consultant and local business partner.

Field incoming help requests from end users in a professional and courteous manner.

Manage, resolve and escalate helpdesk cases from the helpdesk system in a timely manner.

Prioritize, schedule and resolve problems and act as an escalation point for IT Technicians.

Perform hands-on fixes at the desktop and server levels, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Performing regular, scheduled preventative maintenance on IT equipment, including the checking and monitoring of servers, network infrastructure equipment, laptops, workstations, printers, and peripherals.

Apply for this job: Senior IT Analyst

Contact Information:

Address:  Head Office
Catherine House
Adelaide Street
St Albans
Tel:  Tel: 44 (0) 1727 811634
Fax:  Fax: 44 (0) 1727 844838
Website:  Visit Our Web Site

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