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Job Details

Senior Specialist End User Services

Company: Roche
Location:
Reference: 3276211806
Closing Date: 28 Feb 17
Type: Full Time
Salary (£): On Application
Benefits:

Job Summary:

Who we are   We’re innovation, curiosity and diversity – multiplied by 80,000 professionals in 150 countries. As a global leader in research-focused healthcare, we’re constantly learning and growing – and seeking people who share these goals.   The Position   Responsible for the leading client facing support activities, projects and infrastructure delivery, you’ll be interacting with end users to provide support whilst gathering feedback on IT systems. ...

Requirements:

Who we are

 

We’re innovation, curiosity and diversity – multiplied by 80,000 professionals in 150 countries. As a global leader in research-focused healthcare, we’re constantly learning and growing – and seeking people who share these goals.

 

The Position

 

Responsible for the leading client facing support activities, projects and infrastructure delivery, you’ll be interacting with end users to provide support whilst gathering feedback on IT systems. Acting as a consultant for a number of areas within the business you’ll ensure that IT support is widely accessible and reliable, employing feedback, shared resources and communications to provide teams with support needed to meet objectives.

 

Supporting a team against a series of customer KPIs relating to support and service you’ll be capturing performance data and feedback, sharing findings with shared service teams and ensuring alignment with business wide standards and goals. Supporting team members to achieve their service level targets, you’ll ensure that quality is tracked and reported against, with teams encouraged to provide recommendations regarding service levels and processes. Sharing knowledge and processes amongst the team, you’ll coordinate the management of knowledge management databases including documentation made available for staff. You’ll support standard solutions for installations, moves, additions, changes and disposal processes across multiple sites in Northern Europe with an active involvement in procurement process for related contracts.

 

Who you are

You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.

Who you are

 

You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies, and where a job title is not considered the final definition of who you are, but the starting point.

 

With a degree in an IT subject or similar equivalent, you’ll ideally be an ITIL Practitioner specialising in Service Management. Experienced in integrating with end user teams, you’ll have a good understanding of how to develop an understanding of user needs and shape customer service and support processes to support users. With knowledge of support ticketing solutions you’ll have a broad technical knowledge of systems, preferably having operated within a large pharmaceutical or scientific organisation and experience in working across different countries and cultures.

 

In return we offer a competitive salary plus the excellent benefits you would expect from a bluechip organisation, including a genuine interest in your development.

 

Who we are

Our UK Pharmaceutical head office is situated in Welwyn garden City, Hertfordshire, with beautiful country side surrounding the area. Supported by major motorways & airports as well as being a 30 minute train ride to London, access is easy. With over 1400 people occupying our site in Welwyn, you can expect opportunities in Early Development (pRED), Product Development (PD), Commercial (Rx) and of course our corporate function.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Apply for this job: Senior Specialist End User Services

Contact Information:

Address:  UK Head Office
P.O. Box 8, Welwyn Garden City, Hertfordshire, United Kingdom
AL7 3AY
England
Tel:  +44 1707 36 6000
Fax:  +44 1707 33 8297
Website:  Visit Our Web Site

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