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Job Details

UK & Germany - Service Delivery Manager

Company: SEC Recruitment
Location: Buckinghamshire
Reference: BBBH107351
Closing Date: 24 Feb 17
Type: Contract
Salary (£): Negotiable

Job Summary:

Service Delivery Manager - UK & GermanyLocation: Buckinghamshire & Germany - 50/50Duration: 3 months +Rate: 300 GBP + expenses (Only in Germany)Start: ASAPOur client, large organisation is looking for an experienced Service Delivery Manager to join them for an initial 3 months contract with possible extensions. ...


Service Delivery Manager - UK & Germany
Location: Buckinghamshire & Germany - 50/50
Duration: 3 months +
Rate: 300 GBP + expenses (Only in Germany)
Start: ASAP

Our client, large organisation is looking for an experienced Service Delivery Manager to join them for an initial 3 months contract with possible extensions.

Main Duties and Responsibilities
• Responsible for End to End service delivery of both Business support and Business Technology (Information Systems) support services for a key customer
• Deliver monthly and weekly service reviews and track agreed corrective actions
• Tracking and capturing service delivery issues (through ServiceNow) and working with the team to address such issues
• Lead critical support ticket reviews ensuring appropriate responses from delivery teams
• Ensure that the team delivers, and the customer consistently receives, the contracted service and support.
• To ensure that any 3rd parties involved in the service delivery are managed effectively and highlight any issues to the client proactively
• To be aware of and comply with Computer Systems Validation (CSV), GxP, GAMP and Regulatory compliance (EMA, FDA)

Knowledge and Experience
• Demonstrable experience in Service delivery
• Analytical Ability – effectiveness in analysing situations and identifying key issues
• Planning and execution – defining and measuring business goals, monitoring progress, taking action when necessary to rectify situations and meet deadlines
• Service DNA – understanding customer service excellence inside-out and identifying areas for improvement on a daily basis
• Previous experience in a managed services business
• Experience within an ITIL structured Service Management environment and preferably ITIL certified
• Experience measuring service KPIs

For further information, please contact Shukri on +44 (0)207 255 6655 or via email on

SEC Recruitment Limited is acting as an Employment Agency and/or Employment Business.

clinical safety, safety database, EMA, FDA, arisg, regulatory,

Apply for this job: UK & Germany - Service Delivery Manager

Contact Information:

Address:  Head Office
3rd Floor, 13-15 Moorgate London.
Tel:  00 44 (0) 207 255 6600
Fax:  00 44 (0) 1483 888997
Website:  Visit Our Web Site

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