Company: CK Clinical
Location: Welwyn Garden City
Closing Date: 10 Mar 17
Salary (£): Competitive
Steve Lord is recruiting for a Team Leader End User Services to work for a global leading biotechnology company. The Team Leader End User Services...
Steve Lord is recruiting for a Team Leader End User Services to work for a global leading biotechnology company. The Team Leader End User Services will be working at the site in Welwyn Garden City on a permanent basis. This client is offering an opportunity to work in an environment where you can pursue your professional interests across functions and geographies, and embrace the culture of innovation and forwarding thinking.
Overall function of the job:
The primary function of this role will be to lead a team of onsite support analysts who provide end user services and support to the organisation and to lead the team on small scale infrastructure implementation projects. The team provide face to face support to users, and tasks in the team vary from procuring and deploying hardware, office moves, AV equipment and meeting room set up to site decommissioning.
As Team Leader End User Services you will have the following skills and experience:
-Previous experience of managerial role / performance management role / team leading & coaching experience.
-Background and experience in IT support, be it service desk or support environment.
-ITIL foundation minimum
-Service management focus encompassing feedback, KPIs and SLAs
-Project management of small size projects.
CK IT is an Equal Opportunities employer and welcomes applications from all who meet our selection criteria.
If you do not hear back from us within 5 working days of your application for this role, it means that on this occasion you have not been shortlisted for the next stage of the recruitment campaign. Entitlement to work in the EEA is essential. Please quote reference IT38143 in all correspondence.
9 High Street
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