Company: CK Clinical
Location: Welwyn Garden City
Closing Date: 10 Mar 17
Salary (£): Competitive
Steve Lord is recruiting for a Senior Specialist End User Support to work for a global leading biotechnology company. The Senior Specialist End User Support...
Steve Lord is recruiting for a Senior Specialist End User Support to work for a global leading biotechnology company. The Senior Specialist End User Support will be working at the site in Welwyn Garden City on a permanent basis. This client is offering an opportunity to work in an environment where you can pursue your professional interests across functions and geographies, and embrace the culture of innovation and forwarding thinking.
Overall function of the job:
The primary function of this role will be to support the team lead and provide client facing support activities, projects and infrastructure delivery in a customer facing environment. You'll have a strong ITIL focus, and experience of service management, able to develop and understand user needs and shape customer support processes (using customer satisfaction surveys and creating).
As a Senior Specialist End User Support you will have the following skills and experience:
-Previous experience in an End User Support position.
-Background and experience in IT support, be it service desk or support environment, including a support ticketing solution.
-ITIL foundation minimum
-Service management focus encompassing feedback, KPIs and SLAs
-Ideally experience in a pharmaceutical or scientific organisation
There will be travel required with this position around Europe so you must be prepared
CK IT is an Equal Opportunities employer and welcomes applications from all who meet our selection criteria.
If you do not hear back from us within 5 working days of your application for this role, it means that on this occasion you have not been shortlisted for the next stage of the recruitment campaign. Entitlement to work in the EEA is essential. Please quote reference IT38198 in all correspondence.
9 High Street
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