Company: Evolve Selection
Location: South London
Closing Date: 14 Mar 17
Type: Full Time
Salary (£): Competitive
Benefits: Highly competitive package + bonus/bens
We are currently recruiting for a Customer Service Associate initially on a 1 year contract, which will change to a permanent headcount position upon completion of the ABPI exam and passing the probation period. You will be responsible for providing market leading service based solutions to Healthcare Professionals across South London.
We are currently recruiting for an exciting, new opportunity for a market leading Pharmaceutical company as a Customer Service Associate initially on a 1 year contract, which will change to a permanent headcount position upon completion of the ABPI exam and passing the probation period. You will be responsible for providing market leading service based solutions to Healthcare Professionals across South London. To achieve this you will work within the defined geographical territory in which you will be responsible for building and developing our client’s relationship with GP surgeries.
Minimum education at A Level standard.
Pharmaceutical and Health Sector experience is advantageous but not essential.
Innovation and delivery experience is desired.
Project management experience within matrix organisation again is desired.
Must have the ability to balance and deliver complex projects and tasks.
Situational leadership experience would be preferable.
Willingness to take the ABPI exam.
Delivering exceptionally high quality face-to-face customer-service interactions.
You will be accountable for the accurate completion of all administrative tasks that fall within the remit of your role, including recording of calls and materials distributed.
Meeting the call targets set by your Team Manager.
Feeding customer insights and issues back to the Sales & Marketing business.
You will be accountable for delivering a quality service to selected NHS customers (providing approved product and patient literature as appropriate and device demonstration).
You will be accountable for feeding back customer insights, issues to Marketing and the Sales teams and referring customers to other channels to meet their specific needs.
Role Specific Competencies:
IT literate with strong analytical skills.
Flexible “can do” attitude needed to thrive in a fast growing company.
Drive to ensure success.
Self-motivation, persuasiveness and competitiveness.
2 stage process.
Highly competitive package + bonus/bens
Evolve Selection is a leading UK recruitment and contract sales organisation (CSO), operating within the Pharmaceutical, Healthcare and Medical Device sectors. We offer a highly comprehensive range of permanent recruitment and flexible contract sales solutions. Please do not hesitate to get in contact with us on 0113 457 0777
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