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Job Details

Customer Service Manager

Company: Hospira UK Ltd
Location: South Croydon
Reference: RH/CSM/HOSP
Closing Date: 17 Mar 17
Type: Permanent
Salary (£): Competitive
Benefits: Competitive Salary + Company benefits package

Job Summary:

About us Hospira, now a Pfizer company, is the world’s leading provider of injectable drugs and infusion technologies. Through its broad, integrated portfolio, Hospira is uniquely positioned to Advance Wellness™ by improving patient and caregiver safety while reducing healthcare costs. The company is headquartered in Lake Forest, Ill., and has approximately 14,000 employees. Learn more at


Customer Service Manager

Competitive Salary  + Company benefits package

South Croydon, London

As the world leader in specialty generic injectable pharmaceuticals, Hospira, now a Pfizer company offers one of the broadest portfolios of generic acute-care and oncology injectables, as well as integrated infusion therapy and medication management solutions. Hospira Aseptic Services operates from a purpose built state of the art unit in South London, delivering complete compounding solutions to over 300 UK Customers

As Customer Service Manager, you will take overall responsibility for the Customer Services Team which operates as the first point of contact within the Compounding Unit for customers.

The responsibilities of the Customer Service Manager will include; but not limited to:

  • Provides a high level of service to customers in partnership with the Sales Team and the Unit Staff. 
  • Manages the production workload and schedules in partnership with the Production Supervisor and the Management Team.
  • Provides technical knowledge and leadership for all members of the Customer Services staff. 
  • Manages initial scheduling of the workflow in line with Manufacturing License and Quality System requirements.  
  • Monitoring performance of host hospitals and unit to agreed standards; communicating and taking action as necessary
  • Understanding, responding to and tracking fluctuations in customer ordering
  • Regular communication with Sales Specialists and customers, including customer visits
  • Liaise with Production to plan and schedule the daily workload of Chemo/CIVAS and TPN
  • Input  into short to medium term operational planning including resourcing, purchasing, staffing and facilities
  • Input to Budget including salaries, training, recruitment, maintenance etc
  • Managing unplanned business opportunities and fluctuations of ordering on a day to day basis
  • Appraisals, development activities, succession planning, recruitment, employee relations, disciplinary, absence management, training staff.
  • Working in partnership with the Training Supervisor to ensure that there is appropriate skill mix and that staff are trained and developed within agreed time periods

The Customer Service Manager will have the below skills / Experience:

  • Team Leader experience or background in the Pharmaceutical/Healthcare or Life Sciences sector
  • Maths and English O’level standard or equivalent (BTEC qualification is an advantage)
  • Ability to work in a high paced environment
  • Basic Windows & Office knowledge and experience of using an in-house ERP or similar IT system
  • Ability to communicate clearly and effectively in a timely manner with all members of the unit
  • Ability to complete records accurately and with sufficient detail using Good Documentation Practice
  • Is dedicated to meeting the expectations and requirements of internal and external customers
  • Ability to understand the Customer needs and balance against the business requirements

To be considered for the Customer Service Manager role, please click APPLY

Apply for this job: Customer Service Manager

Contact Information:

Address:  Head Office
Horizon Honey Lane Hurley Maidenhead Bucks
Tel:  +44 (0)1926 820 820
Fax:  +44 (0)1926 835 271
Website:  Visit Our Web Site

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