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Job Details

Regional Customer Support Center - Technical Specialist for Norway & UK

Company: Roche
Location:
Reference: 3188403947
Closing Date: 23 Sep 17
Type: Full Time
Salary (£): On Application
Benefits:

Job Summary:

This is an excellent opportunity for an experienced biomedical scientist or engineer to join Roche Diagnostics, the world’s leading health supplier in In-Vitro Diagnostics.   This is an exciting opportunity to join Roche Tissue Diagnostics, the world’s leading supplier of automated diagnostic systems to the anatomical pathology market. The position is office based in Burgess Hill (West Sussex, United Kingdom). ...

Requirements:

This is an excellent opportunity for an experienced biomedical scientist or engineer to join Roche Diagnostics, the world’s leading health supplier in In-Vitro Diagnostics.

 

This is an exciting opportunity to join Roche Tissue Diagnostics, the world’s leading supplier of automated diagnostic systems to the anatomical pathology market. The position is office based in Burgess Hill (West Sussex, United Kingdom). Our histology instrument and reagent systems are used in clinical histology, cytology, and drug discovery laboratories around the globe.  Through automation and systems integration, Roche Tissue instruments are standardizing and optimizing the slide staining process, thereby helping pathologists recommend treatment solutions that deliver superior patient care.

 

Our customers consist of hospital-based histology labs, independent reference labs, medical research centres, and drug discovery laboratories of the largest pharmaceutical and biotechnology companies in the world.

 

The Regional Customer Support Centre (RCSC) in Burgess Hill, UK, provides technical and scientific support to our customer base across the UK, Ireland, South Africa, Denmark, Finland, Norway and Sweden.

 

The scope of this role will be to provide technical and scientific telephone support to customers and Roche colleagues remotely for Roche Tissue Diagnostics portfolio of instruments and reagents primarily to our Norwegian and English speaking customers (Norwegian, UK / Ireland / South Africa).

Who you are

You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.

You will excel in the art of troubleshooting and pride yourself in providing excellent customer service which enhances the reputation and professionalism of Roche Diagnostics.

 

As part of your role, you will focus on:

• Identification and troubleshooting of complex issues

• Handling of customer and employee enquiries, via phone or in the written form

• Conducting customer and employee training

• Information and knowledge transfer

• On-site service activities - supporting field-based technical support and sales personnel

You will be expected to live within commuting distance of Burgess Hill (UK) or be willing to relocate to the said geographical area.

There will be intensive initial introduction training for the first months of the position in Meylan, France. Thereafter, you will also be required to attend periodic training on customer support operations and product offering at various locations.

 

Closing date 31st August 2017

Who we are

Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry’s broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Apply for this job: Regional Customer Support Center - Technical Specialist for Norway & UK

Contact Information:

Address:  UK Head Office
P.O. Box 8, Welwyn Garden City, Hertfordshire, United Kingdom
AL7 3AY
England
Tel:  +44 1707 36 6000
Fax:  +44 1707 33 8297
Website:  Visit Our Web Site

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