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Press Release

Merck Manuals Survey: 88 Percent of Nurse Practitioners Spend at Least Half of Appointment Times on Patient Education
Posted on: 26 Jul 17

KENILWORTH, N.J., July 26, 2017 /PRNewswire/ -- Nurse practitioners play a crucial role in helping patients decode medical information, according to the findings of a Merck Manuals survey released today. The survey of 210 NPs, conducted at a recent medical conference, revealed that most (88 percent) believe they spend at least half of appointment times educating patients on diagnoses, treatments and prescriptions.

A majority of NPs (78 percent) do prefer their patients do research ahead of appointments. However, many patients tend to turn that research into assumed diagnoses. Ninety-five percent of NPs say most of their patients attempt to diagnose themselves prior to appointments.

This is particularly concerning given that when asked to characterize the health literacy of patients, nearly half (45 percent) said their patients' lack of understanding is a barrier to maintaining their health. Forty-eight percent said their patients understand enough to follow basic treatment instructions, and just seven percent said patients are knowledgeable, with specific ideas about their treatment.

"Today, effective patient care requires NPs to help their patients cut through the clutter of medical misinformation," said Dr. Robert S. Porter, M.D., Merck Manuals Editor-in-Chief. "A little bit of research before an appointment can help educate patients, but only if they reference a credible source and plan to discuss their findings with their healthcare professional."

According to the survey, NPs believe their patients prepare for appointments in several ways:

Doing online research (59 percent);

Talking to a physician/nurse they know (31 percent);

Printing materials to bring to the appointment (10 percent).

But about half (51 percent) say their patients don't prepare for appointments at all.

"Sometimes patients see a commercial on TV and research it, and automatically diagnose themselves with a condition they don't necessarily have. Then they want therapy or treatment that's not appropriate," said Jessica, an NP from Austin, TX, surveyed at the conference. "So one of the biggest challenges is working through the misinformation, and educating them as to why they don't have what they think they have."

When asked about the top factors challenging the nurse practitioner/patient relationship, half of respondents ranked shortened appointment times as the most crucial, followed by low health literacy and increased dependency on paperwork/digital records.

"Physicians and NPs can help their patients prepare to discuss their medical condition and treatment options," Dr. Porter said. "This is especially important as more patients access medical information online. Having a free resource like for consumers and professionals allows NPs to quickly share trusted medical information, written in understandable language."

Learn more about the Merck Manuals' mission to make the best medical information freely accessible to 3 billion consumers and healthcare professionals around the world by 2020 at

About The Merck Manuals

First published in 1899 as a small reference book for physicians and pharmacists, The Merck Manual grew in size and scope to become one of the world's most widely used comprehensive medical resources for professionals and consumers. As The Manual evolved, it continually expanded the reach and depth of its offerings to reflect the mission of providing the best medical information to a wide cross-section of users, including medical professionals and students, veterinarians and veterinary students, and consumers. In 2015, The Merck Manual kicked off Global Medical Knowledge 2020, a program to make the best current medical information accessible by up to three billion professionals and patients around the world by 2020. For access to thousands of medical topics with images, videos and a constantly expanding set of resources, visit and connect with us on social media:

For Consumers in the U.S. and its territories: Twitter and Facebook
For Professionals in the U.S. and its territories: Twitter and Facebook


The survey of 210 nurse practitioners was conducted in June 2017 at a national conference. For details on survey methodology, please contact Jamie Kloss at

About Merck

For more than a century, Merck, a leading global biopharmaceutical company known as MSD outside of the United States and Canada, has been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Through our prescription medicines, vaccines, biologic therapies and animal health products, we work with customers and operate in more than 140 countries to deliver innovative health solutions. We also demonstrate our commitment to increasing access to health care through far-reaching policies, programs and partnerships. Today, Merck continues to be at the forefront of research to advance the prevention and treatment of diseases that threaten people and communities around the world - including cancer, cardio-metabolic diseases, emerging animal diseases, Alzheimer's disease and infectious diseases including HIV and Ebola. For more information, visit and connect with us on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Editor's Details

Mike Wood

Last updated on: 26/07/2017

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