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HealthEC Earns Highest Overall Satisfaction Rating in KLAS Research’s Population Health Management 2017 Report


Posted on: 11 Jan 18

PISCATAWAY, N.J., Jan. 11, 2018 (GLOBE NEWSWIRE) -- HealthEC customers reported being “very satisfied” in nearly all of the functionality verticals and helped the company earn a 94.2* overall performance score in the newly published KLAS Research report, “Population Health Management 2017, Part 2: Balancing Collaboration and Functionality.” Additionally, HealthEC maintained its standing as one of the most broadly deployed and deeply adopted Population Health Management (PHM) vendors in the healthcare marketplace today.

KLAS notes that PHM companies with high customer satisfaction across all verticals have a nimble and collaborative approach. The report recognizes HealthEC for its “willingness to customize the solution, highly responsive service, close customer relationships” and ensuring that the solution is “implemented and optimized well.” The analysis also states that HealthEC is often praised for its flexibility and efforts to understand each customer’s needs, resulting in “very high satisfaction and deployment among all of their customers.” HealthEC is one of the highest rated vendors among those evaluated by KLAS in this space.

Clients commend HealthEC’s work in several key areas:

  • Data aggregation: “What separates HealthEC from other vendors is their ability to extract data from EMRs in a timely fashion,” a strong focus on accommodating all kinds of data and being vigilant about quality control when merging data.
  • Data analytics: The system merges claims, lab and EMR data, and “presents it in a way that makes sense to people,” which provides physicians with “meaningful intelligence” and helps them achieve higher levels of performance. And by understanding the root cause of high-risk scores, clinicians can reduce the likelihood of hospitalization.
  • Care management: High quality data formulated into longitudinal patient care records helps care managers identify patients that require focused attention and provides a “road map” for each patient.
  • Administrative/financial reporting: “Customers value the data they get from reports through the solution's executive dashboards, specifically around spending,” and the ability to evaluate the cost of care at the provider and practice level, as well as across service lines.

“We care about the quality and cost of healthcare,” said Arthur Kapoor, President and CEO of HealthEC. “Our performance in the KLAS report reflects our revolutionary approach to managing populations. We help physicians overcome barriers and access comprehensive data, so that an extended team of patient navigators, social workers and health educators are empowered to drive holistic, patient-centric care. This is the only way that our U.S. health system will ever succeed under full-risk, value-based care models.”

*Limited data scores

About KLAS
KLAS is a research and insights firm with a global mission to improve healthcare delivery by amplifying the provider's voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services, and medical equipment to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter.

About HealthEC

HealthEC is a KLAS-recognized Population Health Management Company integrating data from hundreds of EHRs, laboratory systems, payers’ claim submissions, HIEs, data warehouses, and other sources to improve patient outcomes, manage costs, and optimize patient quality of life. Clinical analytics identify provider-specific patterns and guide patient care interventions for better Care Coordination and maximum reimbursement under value-based care. Visit our website, follow us on Twitter, LinkedIn, Facebook, or call 800-444-0278, ext. 1500.

HealthEC Contact:

Carlene Anteau, M.S., R.N.
Vice President of Marketing
877.444.7194 ext. 7005
carlene.anteau@healthec.com

GlobeNewswire
globenewswire.com

Last updated on: 15/01/2018

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