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Press Release

ZeOmega® Introduces EldriCare™ to Help Doctors Bridge Gaps in Care and Execute Tailored Care Plans

Posted on: 20 Feb 18
ZeOmega® Introduces EldriCare™ to Help Doctors Bridge Gaps in Care and Execute Tailored Care Plans Outstanding Care Management Services from EldriCare Come at a Critical Time for India

PR Newswire

PLANO, Texas, Feb. 20, 2018

PLANO, Texas, Feb. 20, 2018 /PRNewswire/ -- ZeOmega®, an industry leader in population health management (PHM) solutions servicing healthcare organizations throughout the United States, announced today the opening of its new sister company—EldriCare™. Based in Bangalore and servicing all of India, EldriCare creates and coordinates personalized care plans that help improve outcomes and lower costs for the most complex populations suffering from high burden of disease. With the goal of enhancing people's lives by effectively engaging them to improve their own health, EldriCare will facilitate follow-up care programs using multi-channel engagement campaigns that connect with patients via telephone, mail, text, web chat, and/or interactive voice recognition outreach.

The innovative technology and outstanding care management services offered by EldriCare come at a critical time for India. According to the Indian Journal of Medical Research, "India faces a severe shortage of specialists, both for its rural and urban services, and to strengthen its position in the medical world. Despite the population explosion (population has tripled since Independence), the ratio of doctor to public is now 1:1800. India is witnessing fast demographic changes which will soon result in a deluge of lifestyle disorders (cardiovascular disorder, diabetes, and cancer, etc.). By 2025, India may become the world's diabetic capital. Management of lifestyle disorders needs continuous long-term interaction of patients with highly-skilled trained doctors and not just a primary health worker."

To help overcome these challenges, EldriCare will support patients suffering from both chronic and acute conditions by leveraging Jiva™, the end-to-end PHM platform created by its parent company, ZeOmega.

The interoperability-enabled, innovative technology within Jiva allows doctors, nurses, pharmacists, other healthcare providers and patients to appropriately access and securely share a patient's vital medical information electronically—improving the speed, quality, safety, and cost of patient care.

MS Ramaiah Memorial Hospital is the first client of EldriCare in Bangalore to use Jiva to improve care management. For now, EldriCare will support the hospital's diabetes clinic. Over time, EldriCare will expand its services to other specialty areas of the hospital.

"In India, there is a rise in the number of patients suffering from chronic illness—diabetes being the most common of all," says Dr. Naresh Shetty, President, MS Ramaiah Memorial Hospital. "Patients suffering from chronic illnesses need dedicated follow-up care and lifestyle management, but to make that happen, doctors and hospitals must take on extra tasks. EldriCare offers the crucial support we need. Services like these will help both patients and doctors throughout the country."

"Chronic conditions are impacted by social determinants of health," says Dr. Mala Dharmalingam, Professor and Head of the Department of Endocrinology at MS Ramaiah Memorial Hospital. "By engaging with patients in their environment, EldriCare helps ensure that patients are compliant with medications and knowledge of the disease, thereby improving the overall health status of our patients."

"We are excited to be partnering with MS Ramaiah Memorial Hospital to help heighten health outcomes," says Sam Rangaswamy, Founder and Chief Executive Officer for ZeOmega. "Given the current doctor-to-patient ratio in India, there is less coordination between healthcare providers. Increasingly, patients with multiple chronic conditions see more than one doctor. To add to the challenge, most hospitals and doctors do not use EMRs [electronic medical records], and the ones that do use EMRs do not share the information with other doctors. Furthermore, their medical information is not always consolidated. This increases the possibility of repetitive tests, unnecessary visits to the emergency rooms, and preventable readmissions—thus giving way to poor health outcomes. Follow-up care and medication reconciliation is extremely important to improving health. The advanced technology offered by EldriCare will help patients manage their medical data while allowing physicians easy access to that health information."

About ZeOmega

Jiva™, the HIE-enabled and powerful population health platform from ZeOmega, delivers high-value, strategic solutions enabling payers and care-delivery organizations to improve individual health and provider performance. With deep domain expertise and a comprehensive understanding of complex population health challenges, ZeOmega serves as a true partner for clients, offering flexible deployment and delivery models that leverage an innovative platform designed to integrate workflow, analytics, content, and communication capabilities. By consistently meeting customer expectations and project benchmarks, ZeOmega has earned a reputation for responsiveness and reliability. For more information, visit or call 214-618-9880. Follow ZeOmega on Twitter, LinkedIn, and Facebook

About EldriCare

EldriCare is a result of 15 years of experience managing care, improving outcomes, and lowering costs for the most complex populations of India suffering with a high burden of disease. With operations in Bangalore, its goal is to provide patient engagement services to improve the quality and experience of healthcare, with a focus on reducing cost. ZeOmega is the parent company of EldriCare. For further information, visit

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PR Newswire

Last updated on: 20/02/2018

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