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Press Release

Vision Direct Becomes UK's First Contact Lens Retailer to Offer 24/7 Customer Service

Vision Direct
Posted on: 24 Jul 18
Vision Direct Becomes UK's First Contact Lens Retailer to Offer 24/7 Customer Service

PR Newswire

LONDON, July 24, 2018

LONDON, July 24, 2018 /PRNewswire/ --

Phone, live-chat and email support is now available 24/7

Vision Direct, the leading online retailer for contact lenses in the UK, has expanded its support hours to provide customer service 24 hours a day, 7 days a week. This is an industry first in the UK and will enable customers in the UK and the US to receive help at any time when they are ordering products from Vision Direct's website.

From helping customers understand their prescription to offering product advice, the service makes the process of ordering contact lenses faster and easier:

  • Customers can obtain answers to important questions before they purchase products
  • Specialist advice will help to reassure customers who are new to wearing contact lenses or unfamiliar with ordering them online
  • 24-hour service will enable new customers to speak to a team member at any time before ordering to receive next day delivery

"Being available 24/7 will provide a better and more efficient service to our customers" said Ashley Mealor, Chief Marketing Officer at Vision Direct. "Trips to the optician are often overlooked because they are time consuming and expensive, leaving customers' questions and concerns unaddressed. Now they can speak to our customer service team whenever it suits them."

The customer service team members have specialist knowledge both in terms of products and general eyecare, enabling them to answer a wide range of questions, so customers can feel reassured that they are receiving the best advice possible.

Vision Direct's extended customer service team will be run by teams in York and Manchester, where there will now always be team members available to answer queries. This will have a positive effect on customers in the US especially, as they will be able to receive an immediate response during their daytime hours, making the entire process of ordering more efficient. Extended hours will also be beneficial to customers in the UK, who will no longer need to worry about visiting the site within a certain time frame or waiting until the next day for a response if they need to make a quick purchase.

For more information about Vision Direct visit

Vision Direct is Europe's largest online contact lens supplier, stocking over 1 million lenses from leading brands, including Focus Dailies, Air Optix and Acuvue Moist. Vision Direct is dedicated to making the purchase of contact lenses easy, quick and affordable. It offers free, fast delivery and 24/7 customer support, as well savings of up to 42% against high street opticians. Customers can order their lenses through the UK Vision Direct website,, any of its European web properties, or by calling the telephone number, 0207-768-5000. Customers can also benefit from a free repeat prescription and reminder service and receive free eye care advice from Vision Direct's resident optician.

PR Newswire

Last updated on: 24/07/2018

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