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Job Details

Empower System Admin in Cork Ireland-137920

Company: PPD
Location: Europe, Middle East & Africa-Ireland-Westmeath-Ath
Reference: 137920
Closing Date: 22 Nov 17
Type: Full Time
Salary (£): On Application

Job Summary:

We are currently expanding our Lab team in Ireland with a Lab System Administrator. ...


We are currently expanding our Lab team in Ireland with a Lab System Administrator.

Lab System Administrator job overview:

Essential functions and other position information:

•         Provide support and maintenance of Laboratory computer systems and servers as well as support for the Empower applications utilized in the lab environment

•         Troubleshoot instrument workstations and information technology issues

•         Perform hardware and software upgrades as needed and maintain system validation

•         Test new configuration scenarios for various operating systems, data bases and Citrix versions

•         Document the associated incidents in the Service Management Portal

•         Build knowledge base on known issues with certain configurations and their workaround

•         Work with the end users/system managers to understand the incidents, relevant problems and provide corrective actions

•         Understand enhancement requests from the users and make necessary recommendations working closely with the developers

•         Create the knowledge documents for resolved incidents

•         Develop SOPs/Work Instructions and Business Process flows for each system, interfaces, and combination of systems

•         Provide weekly status reports to the IT Support Manager

•         Collaborate with vendor(s) to resolve technical problems with new or existing configuration

•         Conduct lab visits and impart instrumentation basics and interfacing knowledge to trainees

•         Have a willingness to travel as necessary to meet business requirements




Knowledge, Skills and Abilities

•         Ability to communicate information and ideas effectively

•         Ability to troubleshoot and resolve issues on Windows, Linux, and storage platforms

•         Ability to cross-train new and existing employees

•         Ability to provide advanced trouble-shooting and maintenance of servers

•         Training and experience in handling complex chromatographic software systems

•         Microsoft Office experience

•         Experience in a high-availability, on-call environment

•         Experience working with validated/qualified systems

•         Solid documentation skills

Apply for this job: Empower System Admin in Cork Ireland-137920

Contact Information:

Address:  PPD Cambridge
Granta Park
Great Abington

CB21 6GQ
Tel:  +44 1223 374100
Website:  Visit Our Web Site

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