Pharmiweb ChannelsAll | PharmaCo | Clinical Research | R&D/BioTech | Sales/Mktg | Healthcare | Recruitment | Pharmacy | Medical Comms

Pharmiweb.com RSS Feed Pharmiweb.com RSS Feeds

Job Details

Delivery Service Manager

Company: Roche
Location: Welwyn
Reference: 3408432816
Closing Date: 21 Aug 18
Type: Full Time
Salary (£): Competitive
Benefits:

Job Summary:

To support the continued growth and success of the clinical data capture service in Roche we are looking for an additional delivery service manager. The scope of service delivery includes all IT services related to clinical data capture including business applications, teamwork technologies, infrastructure and end user computing. ...

Requirements:

To support the continued growth and success of the clinical data capture service in Roche we are looking for an additional delivery service manager. The scope of service delivery includes all IT services related to clinical data capture including business applications, teamwork technologies, infrastructure and end user computing.

With an evolving portfolio of IT services including extensive use of cloud solutions and leading edge technologies like MarkLogic, the individual will be required to work in close collaboration with existing internal and external globally located operational teams and business partners with a

focus on delivering improved service levels and user experience.

Mandatory requirements:

  • Thorough understanding of Electronic Data Capture Solutions (ideally Medidata Rave) and the business process it supports.
  • Solid technical background with experience in developing, managing and maintaining client-server and cloud-based solutions.
  • Experience in running a delivery service in a GxP regulated environment, following ITIL processes.

Primary responsibilities:

  • You will lead the Incident and Problem management processes for the data capture service.
  • You will act as the initial point of contact for incident and problem management for business partners
  • Implement appropriate framework and processes (e.g. Project Management, Computer Systems Validation) to ensure operations are in compliance with applicable operating procedures, policies and, SLA’s
  • Provide technical support, troubleshooting and root cause analysis for in-house as well as vendor developed solutions globally and administer change control procedure and processes, including management of change control boards and oversight of implementation of approved changes
  • Work in collaboration with business to identify business solutions and requirements for new functionalities
  • Technical authority who can provide 3rd level support and participate in system design and development and implementation activities.

Qualifications:

  • An accomplished IT Service Delivery Manager, with experience of leading service delivery based on ITIL good practice
  • Certified ITIL practitioner to at least ITIL intermediate level or equivalent, with experience of Incident, Problem and Change management
  • Experience in Pharmaceutical space, ideally with delivering Electronic Data Capture and Data Management IT solutions in a GxP environment
  • A self-starter who will take ownership of assigned activities and work towards completion
  • Experience of working with software and service vendors in contracting and driving improved supplier performance
  • Inventive, confident when there is pressure, and confirmed ability in both crisis and expectation management
  • Flexible to work outside of normal working hours and prepared to undertake occasional international travel.

Roche is an equal opportunity employer.

Information Technology, Information Technology > IT Project Management

Apply for this job: Delivery Service Manager

Contact Information:

Address:  UK Head Office
P.O. Box 8, Welwyn Garden City, Hertfordshire, United Kingdom
AL7 3AY
England
Tel:  +44 1707 36 6000
Fax:  +44 1707 33 8297
Website:  Visit Our Web Site

Advertising
Site Map | Privacy & Security | Cookies | Terms and Conditions

PharmiWeb.com is Europe's leading industry-sponsored portal for the Pharmaceutical sector, providing the latest jobs, news, features and events listings.
The information provided on PharmiWeb.com is designed to support, not replace, the relationship that exists between a patient/site visitor and his/her physician.