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Job Details

Customer Service Officer

Company: MSI Group Limited
Location: Belgium
Reference: vr07655
Closing Date: 07 Dec 17
Type: Contract
Salary (£): Competitive

Job Summary:

Contract role - Belgium


Our client, a globally recognised pharmaceutical company are actively searching for a Customer Service Officer who will manage worldwide demand of one or several products on a 22 weeks horizon and on a yearly basis for one or more products or countries.

Key Responsibilities:

  • Create order in SAP for production of final products, final container and bulk on different production sites
  • Follow up the customer order books for the private and the public markets to ensure on time delivery by coordinating with internal suppliers and stakeholders (RA, QA, site logistics, CMO…)
  • Identify proactively big supply variation at 22 weeks and anticipate proactively creative and adequate alternate solutions to avoid/minimize stock out in the markets.
  • Contact with customers through daily/weekly communication and manage any supply escalation process in agreement with them
  • Manage final pack inventories, control short shelf life inventories and propose solutions to avoid write off.


  • At least 2 years of experience in supply chain (customer service, planning, production ..)
  • Experience within the pharmaceutical industry is a plus
  • Capability to work as team member is essential as well as a good sense of communication.
  • Good knowledge of Microsoft Office pack and SAP.
  • Fluent in at least French and English ( at least B1 Council of Europe level)

Continuous improvement, final pack inventory, SAP, Customer Service


Apply for this job: Customer Service Officer

Contact Information:

Address:  Head Office
3rd Floor East, Cottons Centre, 47/49 Hays Lane London SE1 2QE
Tel:  02079401985
Fax:  02079909763
Website:  Visit Our Web Site

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