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Job Details

IT Technical Support Specialist (LIMS/Healthcare Informatics) – Field based (Territory: North Midlands / The North) - internally known as IT Fi ...

Company: Roche
Location:
Reference: 3101803907
Closing Date: 27 Jun 18
Type: Full Time
Salary (£): On Application
Benefits:

Job Summary:

Are you a biomedical scientist (BMS) looking for a change in career direction?Do you have a strong interest in supporting pathology IT solutions?Does a rewarding career with a progressive, high-tech business, excite you?   Due to business success, we are currently recruiting for an IT Product Specialist within the Workflow & IT Solutions team, ideally based within the Northern half of the Country. ...

Requirements:

Are you a biomedical scientist (BMS) looking for a change in career direction?
Do you have a strong interest in supporting pathology IT solutions?
Does a rewarding career with a progressive, high-tech business, excite you?

 

Due to business success, we are currently recruiting for an IT Product Specialist within the Workflow & IT Solutions team, ideally based within the Northern half of the Country.  This is an exciting opportunity to join a dynamic team that are delivering workflow & IT Laboratory and point of care solutions as part of the Technical Services department.
 
The Workflow & IT team are responsible for customer IT solutions covering all business areas from Centralised Solutions with SWISSLAB (LIMS) and cobas IT Middleware, through to Point of Care IT solutions including cobas IT 1000 and POC Mobile cloud based solutions.   Paramount to delivery of these systems will be patient data integrity and all necessary information security management aspects.
 
This field based IT Product Specialist role will have specific responsibilities for IT solution delivery at the customer site.  This will include engaging with the customer during the sales process and bringing the projects through the planning, implementation, testing and into a live system.

 

At a practical level, you will be responsible for delivering software/hardware upgrades and be involved in site system design and implementations. You will work with Sales & Marketing teams on tender submissions and product demonstrations and liaise with third party companies to support the Optimal Managed Laboratory Services provision.

 

Who you are

You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.

Educated to degree or equivalent in biomedical science, you will have started your career as a biomedical scientist in a modern pathology laboratory in the UK or Ireland.

You will possess a strong understanding of pathology practices and have a track record in automated lab pathology systems and associated data management systems.

With proven troubleshooting skills and a passion for customer service, you’ll combine a flexible, empathetic style with the determination to see issues through to a successful constructive resolution.
 
An effective communicator, you’ll deal comfortably with people both face-to-face and by telephone and be able to build and maintain strong working relationships with customers. It’s important that you can put over complex ideas clearly and concisely and be able to operate well in a team environment.
 
Specifically you will be able to demonstrate the following technical skills:

  • Familiarity with Roche products and instrumentation; in particular experience of Roche Clinical Chemistry and Immuno-assay analysers (Roche Modular, Cobas 6000, Cobas 8000)
  • Knowledge of laboratory IT solutions (e.g.  PSM, Cobas IT middleware, Cobas IT 1000)
  • Experience of training laboratory personnel
  • Experience of implementing good laboratory practice to ISO 15189

 

In addition the following would be desirable but not essential: 

  • Configuration & installation/optimisation of workflows within a pathology lab 
  • Applied knowledge & troubleshooting expertise in the commonly used interfacing protocols (ASTM, HL7) with a special emphasis on ADT* and Lab Information Systems interfacing (*admission, discharge and transfer) 
  • Sound practice of LAN Network troubleshooting (TCP/IP & FTP) using standard diagnostics tools
  • Good understanding of security and data protection (including WIFI and firewall rules)

Investing in you

 

Roche is a company that not only invests in its business – over £6.5 billion in R&D worldwide, including £460 million in the UK alone last year – but equally importantly in its people.

 

What this means for you is, not only a competitive salary and benefits package, but also a recognised IT product training programme and continuous support to build on your knowledge, skills and potential, helping you prepare for the exciting opportunities for further career development. All of which has gained Roche 2017 Top Employer status in the UK and Europe.

 

Application closing date: 9th April 2018

Who we are

Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry’s broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Apply for this job: IT Technical Support Specialist (LIMS/Healthcare Informatics) – Field based  (Territory: North Midlands / The North) - internally known as IT Fi ...

Contact Information:

Address:  UK Head Office
P.O. Box 8, Welwyn Garden City, Hertfordshire, United Kingdom
AL7 3AY
England
Tel:  +44 1707 36 6000
Fax:  +44 1707 33 8297
Website:  Visit Our Web Site

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