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Job Details

Associate Supply Chain – Customer Service Back Office

Company: CROMSOURCE
Location: Netherlands
Reference: HQ00001204
Closing Date: 26 Mar 18
Type: Temporary
Salary (£): On Application
Benefits: Excellent and Comprehensive Benefits – see below

Job Summary:

Job Title: Associate Supply Chain - Customer Service Back Office Location: Breda, Netherlands   TalentSource Life Sciences, the division of CROMSOURCE dedicated to flexible staffing solutions, is currently recruiting for an Associate Supply Chain to strengthen the team of one of our TOP Pharmaceutical client Companies situated in Breda, Netherlands.   Main Job Tasks and Responsibilities   · Contributes to the completion of milestones associated with...

Requirements:

Job Title: Associate Supply Chain - Customer Service Back Office

Location: Breda, Netherlands

TalentSource Life Sciences, the division of CROMSOURCE dedicated to flexible staffing solutions, is currently recruiting for an Associate Supply Chain to strengthen the team of one ofour TOP Pharmaceutical client Companies situated in Breda, Netherlands.

Main Job Tasks and Responsibilities

· Contributes to the completion of milestones associated with commercial order management and specific projects or activities within the team or department related to commercial supply chain

· Ensures optimal internal and external customer satisfaction in line with Client's policies and procedures

· Ensures compliance with SOX & GMP regulations

· Works with other Customer Service sub teams

· Screens and acts on incoming orders by determining the correct order process

· Provides services, monitoring shipments and pro-actively handles billing and shipping blocks issues.

· Prepares export documentation

· Arranges transport if necessary outside default set up

· Sets up special shipping, packaging and/or invoice instructions.

· Process STO orders where applicable

Distribution management

· Timely resolution of drug product issues or transport issues affecting timely and in full shipping to customers

· Takes a proactive approach to identifying breakdowns in service or systems, information flows and processes.

· Correct shipping documentation and timely handover to relevant departments and/or suppliers.

Authority

· Works under general direction, seeks assistance as needed

· Finds applicable alternatives in line with regulations and processes

· Relates day-to-day work to business priorities

· Applies broad-based research, information and analytical skills to factual info

· Recommends administrative/technical changes to satisfy customer needs

Outputs

· Timely processing of commercial orders according to customer instructions and business requirements on a daily basis.

· Correct shipping documentation.

Education and Experience

· Over 3 years of experience in the supply chain or customer service department in thepharmaceutical or medical device industry

· Bachelor's degree in Life Sciences or related field, MBO 3 or higher or the equivalent combination ofeducation and/or experience

· Experience with order related issue handling in a Supply Chain environment

· Knowledge of a set of standards: Good Manufacturing Practice (GMP), Good Distribution Practice (GDP) and/ or Good Clinical Practice (GCP) with the ability to interpret and apply in mainly routine cases.

· Familiarity with terminology of area supported

· Preferred languages: Spanish, English and Czech

Skills required

· Customer oriented

· Work independent

· Hands-on and result driven

· Team player

· Strong communication skills

· Computer skills and ERP experience

If you have the experience needed for this position, please contact Alexander Sourounis, Senior Consultant TalentSource Life Sciences Unit, and send your CV in WORD format to alexander.sourounis@cromsource.com or paulina.kusmirowska@cromsource.com

Why TalentSource Life Sciences/Cromsource

CROMSOURCE is a family-owned, high quality ISO-certified international provider of outsourced services to the pharmaceutical, biotechnology and medical device industries. Since 1994, wehave been supporting our clients with outstanding clinical research and staffing solutions services. TalentSource Life Sciences is a fully dedicated flexible resourcing unit within CROMSOURCE and the successful growth has been achieved by putting high quality and client focus at the heart of everything we do.

Our employees are the most valuable company asset and we value resources and ensure they work in a friendly, family environment and develop their skills and talents. Human Resources isthe fulcrum around which all activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives to all personnel clear tools tomanage both internal and client processes with the same methodology.

Our approach is to equally value our clients and our own people. We know that we are not simply providing 'staff' or 'resources'. We are providing expert people. Highly talented, well trained, motivated people who make a positive difference to the work of our clients every day. Together we help our clients succeed in their work developing medicines and medical devices for patients around the world. Our large management team consists of a people with an extended experience within pharma and a high level of market knowledge. We our open, friendly and approachable and aim to support you through the recruitment process every step of the way.

As this position is client-facing, the successful candidates must be confident and be able to drive the role and themselves and to work autonomously in close liaison with a line manager atTalentSource, who will provide you with mentoring and guidance.

To ensure the success of our clients, our team of international professionals is focused oncontinuous improvement. We invest in our employees by providing the coaching and training necessary to deliver high quality services for our clients.

Every day we strive to create an environment in which all employees can contribute to their full potential and at the same time allow the company to develop and grow with them. WithCROMSOURCE you will be able to participate in exciting projects and achieve your professional goals.

Supply Chain Analyst, Supply Chain Coordinator

Apply for this job: Associate Supply Chain – Customer Service Back Office

Contact Information:

Address:  UK Office
CROMSOURCE Suite 3 Lomond Court Castle Business Park Stirling United Kingdom
FK9 4TU
Scotland
Tel:  +44 (0) 1786 468990
Website:  Visit Our Web Site

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