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Job Details

Patient Services Coordinator I - UBC

Company: United BioSource Corporation.
Location: St. Louis, MO Morgantown, WV
Reference: REQ20011333
Closing Date: 19 Jun 18
Type: Full Time
Salary (£): Competitive
Benefits:

Job Summary:

POSITION SUMMARYThe Patient Services Coordinator I is primarily responsible for handling customer service inquiries from members, providers, physicians and internal/external clients. Daily activities will shift from customer service to data entry based on work volume.ESSENTIAL FUNCTIONSHandle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific and/or multiple UBC programs, as applicable. ...

Requirements:

POSITION SUMMARY

The Patient Services Coordinator I is primarily responsible for handling customer service inquiries from members, providers, physicians and internal/external clients. Daily activities will shift from customer service to data entry based on work volume.

ESSENTIAL FUNCTIONS

  • Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific and/or multiple UBC programs, as applicable.
  • Provide consistent customer service support to all stakeholders for the assigned program(s).  Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received.
  • Working knowledge of program guidelines, medication, or disease being referenced in call scripts.
  • Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines.
  • Escalate potential problems or issues that require management’s immediate attention and provide a summary with appropriate detail to his/her direct supervisor.
  • Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures.
  • Ensure all assigned project tasks are completed.
  • Responsible for ensuring all program compliance duties (including re-education of stakeholders, documentation of non-compliant event, review of alerts/reminders, and healthcare provider follow-up) are completed.
  • When applicable, may be responsible for preparation and shipping of program materials and documenting action within the appropriate application/s.
  • Other duties as assigned by the Program Manager, Associate Program Manager, Associate Manager, Coordinating Center, and/or Senior Manager, Coordinating Center and as determined by UBC SOPs.

    QUALIFICATIONS

    • High School Degree or equivalent.
    • 0-1 years relevant experience.
    • Proficiency with personal computers.
    • Excellent written and verbal communication skills.
    • Ability to adapt in a dynamic work environment, learn quickly, maintain accurate information, ability to multitask, and make decisions with minimal supervision.
    • Ability to work a flexible schedule in order to cover peak call hours and order entry.

ABOUT UBC
 

United BioSource Corporation (UBC) is a leading provider of pharmaceutical support services, partnering with life science companies to make medicine and medical products safer and more accessible. Our services support the full lifecycle of medicine and medical products, including development, commercialization, and long-term value and safety.

While UBC offers employment within Patient Support, Nursing, Pharmacy and Corporate, two main focus areas for the company are Clinical Development & Research and Safety & Risk Management. Members of the Clinical Development and Research teams help evaluate study protocol, target study population, recruit physicians and patients, and collect, clean, validate and report data. As a result, sponsors are able to submit findings to regulatory authorities or make a no-go decision in a timely and clear-cut manner. Additionally, our Safety and Risk Management teams develop, deliver, and report evidence to reinforce safe and appropriate product use.

Through our Patient Access services, we help patients begin therapy quickly and remain on therapy, building strong relationships with patients to ensure optimal care.
 

UBC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.
 

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Apply for this job: Patient Services Coordinator I - UBC

Contact Information:

Address:  United BioSource Corporation (UBC)
Europe Headquarters
26-28 Hammersmith Grove
London
United Kingdom
W6 7HA
England
Tel:  +44 (0)20 8834 0100
Website:  Visit Our Web Site

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