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Job Details

Patient Services Coordinator II - UBC

Company: United BioSource Corporation.
Location: St. Louis, MO
Reference: REQ20011641
Closing Date: 23 Mar 18
Type: Full Time
Salary (£): Competitive
Benefits:

Job Summary:

POSITION SUMMARYThe Patient Services Coordinator II is responsible for handling customer service inquiries on the phone from a variety of callers related to PAP/pharmacy; place outbound calls for clarification; determine eligibility of applicant, and other program specific functions or medication related activities. Daily activities may switch depending upon volume within different operations groups and where the work is needed under the supervision of a pharmacist. ...

Requirements:

POSITION SUMMARY

The Patient Services Coordinator II is responsible for handling customer service inquiries on the phone from a variety of callers related to PAP/pharmacy; place outbound calls for clarification; determine eligibility of applicant, and other program specific functions or medication related activities. Daily activities may switch depending upon volume within different operations groups and where the work is needed under the supervision of a pharmacist.

ESSENTIAL FUNCTIONS

  • Maintain accurate and complete documentation and system records of all inquiries to continuously improve the customer service experience and mitigate potential legal issues.
  • Report to the proper group any allergy, adverse events, or duplicate therapy warnings that appear.
  • Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines.
  • Accurately enter eligibility paperwork, prescriptions, refills, and/or other information into system.
  • Maintain accurate and complete documentation of all applications, mailers, orders, enrollment forms and new patients.
  • Process order rejections and follow-up activities.
  • Efficiently perform specialized functions for each program with a high level of accuracy. Aiddepartment Lead/supervisor in developing other employees, answering questions, etc.
  • Enter and interpret program materials to determine enrollment criteria.
  • Explain to the caller or other employees the necessary requirements to be on the program.
  • Place outbound phone calls for clarification on any issues involving program or pharmacy guidelines, employees, answering questions, etc.

QUALIFICATIONS

  • High school degree or equivalent.
  • 2 – 3 years of relevant working experience.
  • Ability to obtain and retain Pharmacy Technician License per state guidelines.
  • Proficiency with personal computers; excellent written and verbal communication skills.
  • Ability and willingness to work a flexible schedule to cover peak times.
  • Ability to adapt to a fast-paced environment quickly.
  • Ability to adapt to new situations that may arise due to program changes.
  • Ability to learn quickly, maintains accurate information, and made decisions with minimal supervision.

ABOUT THE DEPARTMENT

United BioSource Corporation (UBC), a subsidiary of Express Scripts, is a leading provider of pharmaceutical support services, partnering with life science companies to make medicine and medical products safer and more accessible. Our services support the full lifecycle of medicine and medical products, including development, commercialization, and long-term value and safety.
 

While UBC offers employment within Patient Support, Nursing, Pharmacy and Corporate, two main focus areas for the company are Clinical Development & Research and Safety & Risk Management. Members of the Clinical Development and Research teams help evaluate study protocol, target study population, recruit physicians and patients, and collect, clean, validate and report data. As a result, sponsors are able to submit findings to regulatory authorities or make a no-go decision in a timely and clear-cut manner. Additionally, our Safety and Risk Management teams develop, deliver, and report evidence to reinforce safe and appropriate product use. 

Through our Patient Access services, we help patients begin therapy quickly and remain on therapy, building strong relationships with patients to ensure optimal care.

UBC aligns with Accredo and CuraScript SD, also part of the Express Scripts family, to provide best-in-class, integrated services.

ABOUT EXPRESS SCRIPTS

Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.

Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation. Express Scripts is a VEVRAA Federal Contractor.

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Apply for this job: Patient Services Coordinator II - UBC

Contact Information:

Address:  United BioSource Corporation (UBC)
Europe Headquarters
26-28 Hammersmith Grove
London
United Kingdom
W6 7HA
England
Tel:  +44 (0)20 8834 0100
Website:  Visit Our Web Site

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