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Job Details

Senior Manager, Patient Engagement - Brussels

Company: RBW Consulting
Location: Brussels
Reference: DM-PEM11294
Closing Date: 28 Feb 18
Type: Permanent
Salary (£): Negotiable

Job Summary:

A new role with a global Pharmaceutical Company who are committed to expanding and enhancing their global Patient Programs.


You will be responsible for developing the overall Patient Experience in conjunction with teams from Marketing, IT, Communications and External groups to ensure that the strategies and goals you are part of devising are both deliverable and novel in their approach.



  • Drive implementation of a novel patient experience plan
  • Work cross-functionally to support strategies designed around Patient Needs
  • Be a source of Thought Leadership on consumer to Pharma transition
  • Maintain insights into Patient Experience
  • Effect change in driving an increasingly Digital approach to Patient Engagement
  • Seek efficiencies across different therapy areas as managed by the company



  • Solid understanding of Customer Experience, Process Improvement and Customer Relationship Management
  • Proven experience in leading high-level strategic initiatives and both a regional and global level
  • Experience of over-all strategy design around engagement programs
  • Demonstrable experience in designing and delivering on customer experience roadmaps
  • Cross-functional experience within a matrix environment
  • Previous experience of generating Patient Insights and utilising them to inform Patient Engagement programs


This is one of several positions I am currently recruiting for so do please get in touch for a confidential discussion around your current situation and what your ideal next move would be.


To make an application please feel free to apply via this website, I am also available on LinkedIn to message regarding the role and will accept all invitations that refer to this advert - look for Dominic Mitchell at RBW Consulting.


Please note that owing to the high volume of applications we receive for our roles, if you have not received a response within 48 working hours, do please consider your application unsuccessful.

Apply for this job: Senior Manager, Patient Engagement - Brussels

Contact Information:

Address:  Head Office
Origin Two 106 High Street, Crawley RH10 1BF
RH10 1BF
Tel:  01293 584 300
Fax:  01293 534 133
Website:  Visit Our Web Site

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