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Job Details

Patient Services Coordinator II

Company: United BioSource Corporation.
Location: Morgantown, WV
Reference: REQ20013073
Closing Date: 21 Mar 18
Type: Full Time
Salary (£): Competitive
Benefits:

Job Summary:

POSITION SUMMARYThis posting is for a Patient Services Coordinator II position. This individual will have contact with healthcare facilities, physician offices, and pharmacies. Responsibilities include inbound and outbound calls with healthcare professionals, data entry, and identifying/reporting/documenting safety events.ESSENTIAL FUNCTIONSHandle inbound and outbound contracts from various sources (patients, health care providers, etc. ...

Requirements:

POSITION SUMMARY

This posting is for a Patient Services Coordinator II position. This individual will have contact with healthcare facilities, physician offices, and pharmacies. Responsibilities include inbound and outbound calls with healthcare professionals, data entry, and identifying/reporting/documenting safety events.

ESSENTIAL FUNCTIONS

  • Handle inbound and outbound contracts from various sources (patients, health care providers, etc.) related to a specific UBC program, as applicable
  • Provide consistent customer service support to all stakeholders for the assigned program (s).
  • Working knowledge of program guidelines, medication or disease being referenced in call scripts.
  • Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received.
  • Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines.
  • Identify, report, and document safety events, product complaints, and/or medial information requests according to the program guidelines.
  • Apply corrections and/or updates in the secured program application/and appropriate documents that have been identified through data verification or follow-up calls.
  • Escalate potential concerns or issues that require management's immediate attention and provide a summary with appropriate details to his/her direct supervisor.
  • Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures.
  • When applicable, may assist in the process to recruit or initiate sites and coordinate launch activities.
  • Ensure all assigned project tasks are completed.
  • When applicable, may be responsible for preparation and shipping of program materials and documenting action within the appropriate application(s).
  • When applicable, may be responsible for processing honorarium.
  • Review documents for program standards and take appropriate action.
  • Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner, as applicable.
  • Other duties as assigned by the Program Manager, Associate Program Manager, Associate Manager, Coordinating Center and/or Senior Manager, Coordinating Center and as determined by UBC SOP's.

QUALIFICATIONS

  • High school graduate, some college preferred.
  • Customer service experience preferred
  • 2-3 years of relevant experience
  • Proficient in multitasking and ability to prioritize tasks
  • Proficiency with personal computers including Microsoft Office.
  • Ability to work on complex programs or multiple programs at the same time requiring critical though processing.
  • Ability to work a flexible schedule that could include 24/7 on call coverage shifts.

ABOUT UBC

United BioSource Corporation (UBC) is a leading provider of pharmaceutical support services, partnering with life science companies to make medicine and medical products safer and more accessible. Our services support the full lifecycle of medicine and medical products, including development, commercialization, and long-term value and safety.
 

While UBC offers employment within Patient Support, Nursing, Pharmacy and Corporate, two main focus areas for the company are Clinical Development & Research and Safety & Risk Management. Members of the Clinical Development and Research teams help evaluate study protocol, target study population, recruit physicians and patients, and collect, clean, validate and report data. As a result, sponsors are able to submit findings to regulatory authorities or make a no-go decision in a timely and clear-cut manner. Additionally, our Safety and Risk Management teams develop, deliver, and report evidence to reinforce safe and appropriate product use. 

Through our Patient Access services, we help patients begin therapy quickly and remain on therapy, building strong relationships with patients to ensure optimal care.

Apply for this job: Patient Services Coordinator II

Contact Information:

Address:  United BioSource Corporation (UBC)
Europe Headquarters
26-28 Hammersmith Grove
London
United Kingdom
W6 7HA
England
Tel:  +44 (0)20 8834 0100
Website:  Visit Our Web Site

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