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Job Details

Patient Services Coordinator II

Company: United BioSource Corporation.
Location: Morgantown, WV
Reference: REQ20011318
Closing Date: 25 Mar 18
Type: Full Time
Salary (£): Competitive
Benefits:

Job Summary:

POSITION SUMMARYThe Patient Services Coordinator II position will have contact with healthcare facilities, physician offices, and pharmacies. Responsibilities include: incoming and outgoing contact with healthcare professionals, data entry, providing application support, re-educating on program guidelines, and documenting non compliance. Hours of work are Monday -- Friday 8am to 8pm with an 11am to 8pm rotation every three to four weeks. ...

Requirements:

POSITION SUMMARY

The Patient Services Coordinator II position will have contact with healthcare facilities, physician offices, and pharmacies. Responsibilities include: incoming and outgoing contact with healthcare professionals, data entry, providing application support, re-educating on program guidelines, and documenting non compliance. Hours of work are Monday -- Friday 8am to 8pm with an 11am to 8pm rotation every three to four weeks.

QUALIFICATIONS
• High School Graduate; some college preferred
• Customer service experience, preferred
• 2-3 years of relevant experience
• Proficient in multitasking and ability to prioritize tasks
• Proficiency with personal computers including Microsoft Office
• Ability to work on complex programs or multiple programs at the same time requiring critical thought processing
• Ability to work a flexible schedule that could include 24/7 on call coverage shifts

ESSENTIAL FUNCTIONS

• Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific UBC program, as applicable.

Provide consistent customer service support to all stakeholders for the assigned program/s.

• Working knowledge of program guidelines, medication, or disease being referenced in call scripts.

• Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines.

• Identify, report, and document safety events, product complaints, and/or medical information requests according to the program guidelines.

• Escalate potential concerns or issues that require management’s immediate attention and provide a summary with appropriate detail to his/her direct supervisor.

• Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures.

• Ensure all assigned project tasks are completed.

• Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner, as applicable.

• Other duties as assigned by the Program Manager, Associate Program Manager, Associate Manager, Coordinating Center, and/or Senior Manager, Coordinating Center and as determined by UBC SOPs.

Apply for this job: Patient Services Coordinator II

Contact Information:

Address:  United BioSource Corporation (UBC)
Europe Headquarters
26-28 Hammersmith Grove
London
United Kingdom
W6 7HA
England
Tel:  +44 (0)20 8834 0100
Website:  Visit Our Web Site

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