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Job Details

Sr. Eligibility Associate

Company: United BioSource Corporation.
Location: St. Louis, MO
Reference: REQ20013552
Closing Date: 21 Mar 18
Type: Full Time
Salary (£): Competitive
Benefits:

Job Summary:

POSITION SUMMARYThe Sr. Eligibility Associate is responsible for the accurate and timely input of all manual, and phoned-in eligibility requests from clients to enable members maximize use of their prescription benefit program.  This position documents and track requests and contacts clients for clarification of requests.  In addition, this position serves as liaison to clients and other departments.ESSENTIAL FUNCTIONSProcess eligibility requests according to departmental procedures. ...

Requirements:

POSITION SUMMARY

The Sr. Eligibility Associate is responsible for the accurate and timely input of all manual, and phoned-in eligibility requests from clients to enable members maximize use of their prescription benefit program.  This position documents and track requests and contacts clients for clarification of requests.  In addition, this position serves as liaison to clients and other departments.

ESSENTIAL FUNCTIONS

  • Process eligibility requests according to departmental procedures.
  • Quality check hardcopy and audit phone requests to ensure accuracy and exceptional customer service and forward to supervisors as needed for review.
  • Provide expert assistance to team members with issues needing technical expertise.
  • Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve and ensure timely resolution. 
  • Provide on-the-job training for new or existing team members.
  • Mentor team to improve their understanding and skills.
  • Ensure team members are familiar with resource materials including manuals and systems.
  • Work with Supervisor on a strategic level defining quality assurance vision and processes.
  • Assist with work distribution, expedition, and the development of work plans for team members. 
  • Recommend process improvements and identify repetitive problems.
  • Answer, resolve and document client phone calls requesting eligibility updates and/or eligibility related issues. 
  • Contact client for clarification of hard copy requests.
  • Consult with client to determine mutually beneficial solutions of eligibility issues.
  • Support cross-functional departments in resolution of eligibility issues (e.g. claims, call center, account management, participant materials, mail service).
  • Complete other projects and additional duties as assigned.

QUALIFICATIONS

  • High school diploma or equivalent.
  • 2-3 years experience in customer service setting.
  • General PC knowledge including Microsoft Office, Internet, and email.
  • Technical expertise of UBC systems and processes preferred.
  • Knowledge of UBC’s products and services helpful.
  • Experience training and coaching less experienced staff – patience to explain details and processes repeatedly.
  • Excellent communication skills.
  • Ability to adapt in a dynamic work environment and make decisions with minimal supervision.
  • Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.

ABOUT UBC

United BioSource Corporation (UBC) is a leading provider of pharmaceutical support services, partnering with life science companies to make medicine and medical products safer and more accessible. Our services support the full lifecycle of medicine and medical products, including development, commercialization, and long-term value and safety.
 

While UBC offers employment within Patient Support, Nursing, Pharmacy and Corporate, two main focus areas for the company are Clinical Development & Research and Safety & Risk Management. Members of the Clinical Development and Research teams help evaluate study protocol, target study population, recruit physicians and patients, and collect, clean, validate and report data. As a result, sponsors are able to submit findings to regulatory authorities or make a no-go decision in a timely and clear-cut manner. Additionally, our Safety and Risk Management teams develop, deliver, and report evidence to reinforce safe and appropriate product use. 

Through our Patient Access services, we help patients begin therapy quickly and remain on therapy, building strong relationships with patients to ensure optimal care.


UBC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.
 

Apply for this job: Sr. Eligibility Associate

Contact Information:

Address:  United BioSource Corporation (UBC)
Europe Headquarters
26-28 Hammersmith Grove
London
United Kingdom
W6 7HA
England
Tel:  +44 (0)20 8834 0100
Website:  Visit Our Web Site

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