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Job Details

Communications Engineer I-144720

Company: PPD
Location: Europe, Middle East & Africa-Bulgaria-Sofia-Sofia
Reference: 144720
Closing Date: 25 Jun 18
Type: Full Time
Salary (£): On Application
Benefits:

Job Summary:

PPD is a leading global contract research organization providing drug discovery, development and lifecycle management services. Our clients and partners include pharmaceutical, biotechnology, medical device, academic and government organizations. ...

Requirements:

PPD is a leading global contract research organization providing drug discovery, development and lifecycle management services. Our clients and partners include pharmaceutical, biotechnology, medical device, academic and government organizations. With offices in 45 countries and more than 19,000 professionals worldwide, PPD applies innovative technologies, therapeutic expertise and a commitment to quality to help clients and partners accelerate the delivery of safe and effective therapeutics and maximize the returns on their R&D investments.

 

Working under direct guidance, this position will provide local and remote operations support to internal and external PPD clients on network and other communications systems that cannot be resolved through the Service Desk. Provides first level of network and communications technology hardware and software assessment and resolution of issues.

 

The position scope includes performing all program implementation, operation & support duties for the Medical Commination Department that are provided by the IT Communication Services team. These services include Data Network, Telephony, Data Center, Mobility, Call Center, and Security solutions.

 

PRIMARY ACCOUNTABILITIES:

• Telephony System and Contact Center administration and monitoring

• Coordinate with the Service Desk in providing support on LAN/WAN/Telephony issues

• Maintain and administer user and telephone accounts according to procedures

• Monitor and maintain maximum system performance levels

• Perform other specific Technical Operations duties as defined in Working Practices

• Monitor tuning system performance, WAN optimization, network security, telecom management, capacity management and network connectivity

Qualifications

 

• Bachelor's degree in Computer Science or related area

• Experience in Genesys (legacy Interactive Intelligence) administration and end-user support

• Experience in network communication and/or telecommunications systems in addition to training in advanced applications

• Or equivalent combination of education, training, and experience that provide the individual with the required knowledge, skills, and abilities

 

KNOWLEDGE, SKILLS AND ABILITIES:

 

• Business focused approach with strong interpersonal skills

• Ability to implement and operate IT services

• Demonstrated ability to solve complex system and technical problems.

• Must be able to multi task and pay close attention to detail

• Positive attitude with a commitment to a high quality of work

• Demonstrate a competency to learn new technical skills

• Knowledge of Servers Administration and Architecture

• Working knowledge with systems in use at PPD or within the CRO/Pharmaceutical industry

 

Apply today, submitting your application in English.

PPD is an Equal Opportunity Employer.

Apply for this job: Communications Engineer I-144720

Contact Information:

Address:  PPD Cambridge
Granta Park
Great Abington
Cambridge

CB21 6GQ
England
Website:  Visit Our Web Site

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