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Job Details

Manager Distribution Operations

Company: CTC Resourcing Solutions
Location: Basel
Reference: 895823-P
Closing Date: 19 May 18
Type: Contract
Salary (£): Competitive

Job Summary:

For one of our clients, a Swiss biopharmaceutical company, we are currently looking for a Manager Distribution Operations


Main Responsibilities:

  • Operational guidance, support and surveillance of the outsourced Customer Service and order fulfilment. This includes, but is not limited to order approval, returns control, facilitation of deviations and complaints handling, proposal, specification and implementation of continuous improvement projects, daily tracking of delivery reports, regular review calls and on-site meetings with the Customer Service team;
  • Customer service and fulfilment of orders from business partners in US and ROW;
  • KPI management;
  • Collection of rolling demand forecasts and forecast accuracy tracking;
  • Month-end reconciliation of finished product stocks at various stock locations;
  • Determination of finished product stock replenishment requirements;
  • Execution of finished product stock transfer orders;
  • Contribution to the continued development of the SCM&D processes and the related Quality Management System, including the establishment or update of SOPs;
  • Further tasks as requested by management.

Qualifications and Experience:

  • Academic or equivalent education;
  • Mandatory 5+ years of experience in pharmaceutical distribution and supply chain management roles;
  • Experience in customer service role or in collaboration with customer service functions;
  • Experience based understanding of the role of a headquarters Supply Chain Management & Distribution function and its multiple interactions and interdependencies with other functions both inside the organization and at vendors;
  • Basic understanding of GDP and GMP;
  • Proven achievement of successful business outcomes in a matrix organization and in situations where critical contributions are provided by third party vendors;
  • Fluency in German and English, both written and oral, additional EU languages constitute a plus;
  • Relevant working/residency permit or Swiss/EU-Citizenship required;
  • Strong customer orientation, passion and commitment to provide excellent service;
  • Excellent communication and interpersonal skills, tact and diplomacy;
  • Able to tailor the communication style and contents to needs/ expectations of third party customers, internal functions and business partners;
  • Excellent problem solving skills and the ability to adapt to changing priorities and deadlines;
  • Efficient performance of operational activities, with dedication to accuracy;
  • Detail oriented and with very good documentation skills.

Apply for this job: Manager Distribution Operations

Contact Information:

Address:  Head Office
Münchensteinerstrasse 41
4052 Basel
Reasons to work for CTC
Tel:  +41 61 695 88 66
Fax:  +41 61 695 88 67
Website:  Visit Our Web Site

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