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Job Details

Supply Chain Coordinator (fluent in Italian)

Location: Netherlands
Reference: HQ00001271
Closing Date: 22 Apr 18
Type: Permanent
Salary (£): On Application
Benefits: Excellent and Comprehensive Benefits – see below

Job Summary:

Supply Chain Coordinator - Italian Speaking   Location: Netherlands, North Brabant Start date: July     TalentSource Life Sciences, the division of CROMSOURCE dedicated to flexible staffing solutions, is currently recruiting for a SUPPLY CHAIN COORDINATOR at one of our clients, a leading pharmaceutical company the South of the Netherlands.   We are looking for a candidate who is fluent in Italian and English on business level.


Supply Chain Coordinator - Italian Speaking

Location: Netherlands, North Brabant

Start date: July

TalentSource Life Sciences, the division of CROMSOURCE dedicated to flexible staffing solutions, is currently recruiting for a SUPPLY CHAIN COORDINATOR at one of our clients, a leading pharmaceutical company the South of the Netherlands.

We are looking for a candidate who is fluent in Italian and English on business level.
This is a new position at the Customer Service Department. We are open also for junior candidates ready for professional development within Customer Service department of global pharma company.


  • Contributes to the completion of milestones associated with commercial order management and specific projects or activities within the department or team related to commercial supply chain
  • Ensures optimal internal and external customer satisfaction in line with internal policies and procedures

Position Specific Tasks

With limited supervision for routine work across markets and with general supervision for project and special assignments:

Order management

  • Process commercial orders according to customer instruction and applicable conditions
  • Provides excellent customer and product service; ensures customers are satisfied

Shipment management

  • Track & trace shipments: monitoring shipments and pro-actively respond to and/or escalate potential issues.

Call handling

  • Call handling: ensure precise and promptly response to customer queries within the agreed service levels and applicable conditions.
  • Develop and maintain good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital, distributor etc. and other departments)


  • Ensure knowledge of GMP/GDP and job related training is up to date, including various applicable controlled documents
  • Provide other ad-hoc country specific support during business hours
  • Provide ad-hoc limited backup to other functions in the Regional Supply Chain team
  • Executes other functions as assigned. Non routine tasks are usually resolved with the involvement of a supervisor


  • Knowledge of basic principles, methods, and practices of professional field
  • Typically obtained through formal study
  • General knowledge of procedures and activities within own work area
  • Ability to relate day-to-day work to business priorities
  • General understanding of industry practices and standards

Problem Solving

  • Applies broad-based research, information gathering and analytical skills to factual information
  • Selects appropriate alternatives form defined options
  • Collects required documentation; verifies conformance of documents with standards
  • Assesses accuracy of detailed information
  • Tracks, maintains and produces regular and ad hoc reports
  • Identifies roadblocks to task completion and effectively brings them to line managers for resolution


  • Works under general direction, seeks assistance as needed
  • Completes work in accordance with accepted practices within field
  • Establishes approaches for completing assignments
  • Work requires consistent exercise of discretion and independent judgment
  • Works with team to support achievement of project milestones


  • Contributes to own team/closely related teams through quality and accuracy of own output
  • Builds productive internal/external relationships

The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge or the equivalent.

Minimum Requirements

  • MBO+
  • Established knowledge and experience of a wide range of administrative tasks
  • Ability to multi task and work within diverse, international group of people
  • Experience in working with automated systems (computer based business systems) like MS-Office
  • Advanced communication skills
  • Customer focused
  • Fluency in Italian (native) and business level in English, both in oral and written communication is a MUST!
  • High quality standards w.r.t. work

Preferred Requirements

  • Degree in Economics, Business Administration or related area
  • Minimum 1 to 2 years of related experience in customer service or similar
  • Computer skills and ERP experience
  • Experience with issue handling in a logistic environment
  • Problem solving skills
  • Ability to set priorities

If you have any questions please contact Kelly, TalentSource Life Sciences Consultant or apply directly to:

Our benefits when working via TalentSource Life Sciences:

  • Dedicated local Line Manager - 1-2-1 support
  • Face to face coaching meetings/Monthly Calls - we care for your wellbeing
  • Employee satisfaction survey - your feedback is important for continuous improvement
  • End year appraisals and development planning
  • Ability to attend our annual team event and local New Year's diner
  • Career opportunities within both our CRO departments and our TalentSource Life Sciences Unit, locally and internationally

CROMSOURCE is a family-owned, high quality ISO-certified international provider of outsourced services to the pharmaceutical, biotechnology and medical device industries. Since 1994, we have been supporting our clients with outstanding clinical research and staffing solutions services. TalentSource Life Sciences is a fully dedicated flexible resourcing unit within CROMSOURCE and the successful growth has been achieved by putting high quality and client focus at the heart of everything we do.

Our employees are the most valuable company asset and we value resources and ensure they work in a friendly, family environment and develop their skills and talents. Human Resources is the fulcrum around which all activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives to all personnel clear tools to manage both internal and client processes with the same methodology.

Our approach is to equally value our clients and our own people. We know that we are not simply providing 'staff' or 'resources'. We are providing expert people. Highly talented, well trained, motivated people who make a positive difference to the work of our clients every day. Together we help our clients succeed in their work developing medicines and medical devices for patients around the world. Our large management team consists of a people with an extended experience within pharma and a high level of market knowledge. We our open, friendly and approachable and aim to support you through the recruitment process every step of the way.

As this position is client-facing, the successful candidates must be confident and be able to drive the role and themselves and to work autonomously in close liaison with a line manager at TalentSource, who will provide you with mentoring and guidance.

To ensure the success of our clients, our team of international professionals is focused on continuous improvement. We invest in our employees by providing the coaching and training necessary to deliver high quality services for our clients.

Every day we strive to create an environment in which all employees can contribute to their full potential and at the same time allow the company to develop and grow with them. With CROMSOURCE you will be able to participate in exciting projects and achieve your professional goals.

Key words: Supply Chain, supply chain coordinator, shipment management, order management, GMP/GDP, call handling

Supply Chain Coordinator

Apply for this job: Supply Chain Coordinator (fluent in Italian)

Contact Information:

Address:  UK Office
CROMSOURCE Suite 3 Lomond Court Castle Business Park Stirling United Kingdom
Tel:  +44 (0) 1786 468990
Website:  Visit Our Web Site

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