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Job Details

Desktop Services Technician, Ukraine-145139

Company: PPD
Location: Europe, Middle East & Africa-Ukraine-Kyyivs'ka-Kyi
Reference: 145139
Closing Date: 20 Jun 18
Type: Full Time
Salary (£): On Application
Benefits:

Job Summary:

Associate/Desktop Services TechnicianPPD is a leading global contract research organization providing drug discovery, development and lifecycle management services. Our clients and partners include pharmaceutical, biotechnology, medical device, academic and government organizations. ...

Requirements:

Associate/Desktop Services Technician

PPD is a leading global contract research organization providing drug discovery, development and lifecycle management services. Our clients and partners include pharmaceutical, biotechnology, medical device, academic and government organizations. With offices in 47 countries and more than 19,000 professionals worldwide, PPD applies innovative technologies, therapeutic expertise and a commitment to quality to help clients and partners accelerate the delivery of safe and effective therapeutics and maximize the returns on their R&D investments.
Currently we are searching for an experienced IT support professional to join our global Desktop Services team.

Responsibilities:

•    Main technical support point of contact for the PPD office in Kiev
•    Troubleshooting and resolving software/hardware incidents with end user workstations
•    Hardware provisioning requests fulfilment
•    Providing professional IT support through remote control connection, over the phone and deskside for internal customers in Kiev and other PPD offices
•    Mobile device support and management (iOS / Android)
•    Documenting all support activities in the ticketing system
•    Communication with local IT vendors and mobility services provider
•    Hardware asset management


Qualifications

Requirements:
•    At least 1 year of experience with PC hardware/software installation and support, preferably in a multinational company environment
•    Advanced knowledge of Microsoft Windows operating systems, PC hardware and desktop application products, smartphone platforms (iOS / Android)
•    Strong customer service and communication skills, ability to communicate complex technical issues in a simplified manner to end users
•    Fluent in English
•    Ability to multitask and pay close attention to detail
•    Knowledge of Active Directory administration
•    Understanding of IT SLA guidelines and adherence
•    Experience with basic tasks within System Center Configuration Manager (SCCM) would be considered as advantage
•    IT certifications (Comp TIA, Microsoft, ITIL) will be considered as an advantage

 

Apply for this job: Desktop Services Technician, Ukraine-145139

Contact Information:

Address:  PPD Cambridge
Granta Park
Great Abington
Cambridge

CB21 6GQ
England
Website:  Visit Our Web Site

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