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Job Details

Veterinary Advisor

Company: Hobson Prior
Location: Buckinghamshire
Reference: CWi482375
Closing Date: 01 Jun 18
Type: Contract
Salary (£): On Application
Benefits: Dependent on Experience

Job Summary:

10 month maternity cover contract starting in June

Requirements:

10 month maternity cover contract starting in June

  • Reporting to the Head Office Technical Manager responsible for management of the technical product support team. 
  • This role has responsibility for providing technical advice to veterinary practices and pet owners who call the technical support line. 
  • Calls are first taken by a team of veterinary nurses but any queries that cannot be managed by that team alone are sent through to the Vet Advisor on call to manage.
  • This role is office based and expected to be full time.

Responsibilities:

  • Responsibility for UK Technical expertise for cases coming through to the Technical Product Support team while on call. 
  • Ensuring a high level of technical information is provided to customers and their clients.
  • Remain compliant with procedures and policies when managing cases
  • Report any difficult cases to the Head Office Technical Manager and work with them to manage these cases effectively.
  • Work alongside the Pharmacovigilance and regulatory team to ensure that cases are reported correctly to meet legal reporting requirements.
  • Ensure the sales team member responsible for a practice are informed of any cases that may require ongoing support at practice level so they can follow up where necessary.
  • Identify any training and support requirements that the technical product support team may have as a result of calls coming in.
  • Build and develop constructive relationships with team colleagues, across the business in the UK including but not limited to Technical Team, Sales & Marketing team and TPS
  • Remain compliant with the NOAH code of conduct when managing cases.
  • In discussion with the Technical Manager responsible for Technical Product Support, attendance at TPS meetings may be required.

Essential Requirements:

  • A UK-recognised veterinary degree and MRCVS
  • Minimum 3 years of working within UK Companion Animal Practice
  • Ability to review and critique technical papers and information
  • The ability to communicate technical information in a relevant, effective and engaging format
  • Outstanding communication skills - verbal and written – fluency in English a requirement.
  • Good time management, project management and organisational skills
  • Ability to handle confidential issues.
  • Ability to operate and communicate effectively at various levels, both within and outside of the Company.
  • Energetic and resourceful with an empathetic and calm manner.
  • A team player.

Desirable Requirements:

  • A veterinary or other post-graduation qualification in relevant area.
  • Understanding of the pharmaceutical sales function
  • Commercial acumen including good understanding of industry-relevant financial data
  • Network of Key Opinion Leader relationships

 

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Contact Information:

Address:  Hobson Prior International Ltd
Wellington Gate
7-9 Church Rd.
Tunbridge Wells
kent
TN1 1HT
England
Tel:  01892 612 612
Fax:  01892 612 613
Website:  Visit Our Web Site

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