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Job Details

Investigator Services Assistant

Company: Planet Pharma Staffing Limited
Location: Zaventem
Reference: FO- 54417
Closing Date: 13 Jul 18
Type: Contract
Salary (£): Competitive
Benefits: Competitive

Job Summary:

Are you passionate about making a difference to patients lives? Looking for a company to give you a chance to showcase your skills? Do you want to build a strong career within a company that excels in delivering high quality research? Join one of the most successful, internationally recognised and established clinical teams in the industry.



We currently working with a world leading Clinical Research Organisation with offices and laboratories throughout Europe, Asia, the Middle East, Australia, Africa, and the Americas. With their global presence in a rapidly growing industry, they are quickly becoming a industry leader providing ample opportunity for employee growth and development. Their employees define how they work which helps give them a competitive advantage – their commitment to quality has made them an industry leader in research-based drug development.    

Location: Fully Onsite in Zaventem

Duration: 6 Months Contract


The position is responsible for the overall performance, education and training of the sites to ensure that protocols are completed accurately and on time.
Under general supervision, the Investigator Services Assistant provides support to investigator sites, monitors, and other departments within Global Central Labs through communication of information, training sites and documentation of services pertaining to clinical trials. They are expected to use the tools provided to answer all the questions, take orders and provide site education on a study level. Overall view and site performance to meet the timelines and execution of the protocol to ensure clean data at the earliest time point. They are responsible for placing all calls to the sites delivering sponsor alert, voice alert values (VAV) and any other critical values. He/she is responsible for incoming phone calls, resolving different types of exceptions within assigned timelines and other duties as assigned or required.


  • Bachelors life science degree required/ or a medical technologist degree.
  • Minimum 2 years experience in a functioning laboratory client support role.
  • Medical assistant in a medical reimbursement insurance company.
  • Or an equivalent combination of education, training and professional experience that provides the individual with the required knowledge, skills, and abilities.


  • Excellent client and phone service skills.
  • Knowledge of Good Clinical Practices and laboratory principal's particular pre- analytical techniques.
  • Intermediate level of computer literacy.
  • Accurate data entry skills.
  • Superior analytical, interpersonal and time management skills.
  • Excellent verbal communications and customer service skills in the English language. Additional languages are an advantage.
  • Critical thinking and problem solving skills to support quality decision making.


If you would like to discuss this vacancy further or to discuss your career options in confidence, please telephone Femi Olubodun on +44 (0)2038681010 or E-mail

If this role isn’t suitable for you, please let us know if you can refer anyone – any recommendations are much appreciated! Planet Pharma offers a competitive referral scheme so you will be rewarded for your help!

Apply for this job: Investigator Services Assistant

Contact Information:

Address:  Head Office
10 Greycoat Place, London,
Tel:  +44 203 868 1000
Website:  Visit Our Web Site

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