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Job Details

Customer Service, Supply Chain Coordinator - Czech/Slovak sp

Company: CROMSOURCE
Location: Netherlands
Reference: HQ00001450
Closing Date: 21 Aug 18
Type: Temporary
Salary (£): On Application
Benefits: Excellent and Comprehensive Benefits – see below

Top Job

Job Summary:

Associate Supply Chain - CS Front OfficeLocation: Breda, Netherlands   TalentSource Life Sciences, the division of CROMSOURCE dedicated to flexible staffing solutions, is currently recruiting for an Associate Supply Chain - CS Front Office to strengthen the team of one of our TOP Pharmaceutical client Companies in Breda, Netherlands. This is a temporary position for 3-6 months.      Main Job Tasks and Responsibilities     Customer Care Unique first...

Requirements:

Associate Supply Chain - CS Front Office
Location: Breda, Netherlands

TalentSource Life Sciences, the division of CROMSOURCE dedicated to flexible staffing solutions, is currently recruiting for an Associate Supply Chain - CS Front Office to strengthen the team of one of our TOP Pharmaceutical client Companies in Breda, Netherlands. This is a temporary position for 3-6 months.

Main Job Tasks and Responsibilities

Customer Care

  • Unique first point of contact for customers, affiliates and Local Service Providers (LSPs).
  • Call- and mail handling with Customers, affiliates and LSPs.
  • Develops and maintain good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital, distributor etc, other ABR departments), and LSPs
  • Exchanges complex information with customers to solve problems within Amgen's procedures and/or provide ongoing support to ensure customers are satisfied.
  • Discusses, accepts, enters and follows up on customer service complaints.
  • Identifies & Initiates process improvements to decrease number of service complaints

Order management

  • Executes track and trace on daily basis, follows up on delays, and signs off reports
  • Executes returns for all order types, credit and debit notes, follows up timely release

Customer Master Data

  • Sets-up new customer; Initiates (e-)form, follows-up with affiliate and the new customer, and performs Customer Master Data entry
  • Maintains and updates Customer Master Data requests.

Education and Experience

  • Fluency in Czech/Slovak language plus strong English communication skills required
  • Minimum 1 to 2 years of related experience in customer service or sales
  • Ability to shift between tasks in a dynamic environment and work within diverse, international group of people
  • Experienced in working with automated systems (computer bases business systems) like MS-Office
  • Advanced communication skills
  • Customer services focused
  • High quality standards with regards to work

If you would like to be considered for this exciting opportunity please send your CV in WORD directly to https://www.cromsource.com/careers/send-your-cv/

Why TalentSource Life Sciences/CROMSOURCE

CROMSOURCE is a family-owned, high quality ISO-certified international provider of outsourced services to the pharmaceutical, biotechnology and medical device industries. Since 1994, we have been supporting our clients with outstanding clinical research and staffing solutions services. TalentSource Life Sciences is a fully dedicated flexible resourcing unit within CROMSOURCE and the successful growth has been achieved by putting high quality and client focus at the heart of everything we do.

Our employees are the most valuable company asset and we value resources and ensure they work in a friendly, family environment and develop their skills and talents. Human Resources is the fulcrum around which all activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives to all personnel clear tools to manage both internal and client processes with the same methodology.

Our approach is to equally value our clients and our own people. We know that we are not simply providing 'staff' or 'resources'. We are providing expert people. Highly talented, well trained, motivated people who make a positive difference to the work of our clients every day. Together we help our clients succeed in their work developing medicines and medical devices for patients around the world. Our large management team consists of a people with an extended experience within pharma and a high level of market knowledge. We our open, friendly and approachable and aim to support you through the recruitment process every step of the way.

As this position is client-facing, the successful candidates must be confident and be able to drive the role and themselves and to work autonomously in close liaison with a line manager at TalentSource, who will provide you with mentoring and guidance.

To ensure the success of our clients, our team of international professionals is focused on continuous improvement. We invest in our employees by providing the coaching and training necessary to deliver high quality services for our clients.

Every day we strive to create an environment in which all employees can contribute to their full potential and at the same time allow the company to develop and grow with them. With CROMSOURCE you will be able to participate in exciting projects and achieve your professional goals.

Keywords: Pharma, Pharmaceutical, Contracts, Contract, CRO, Contract Research Organisation, Outsourced, Technical Trainer Coordinator, French, English, Early phase clinical trials

Customer Service, Supply Chain Coordinator, Supply Chain

Apply for this job: Customer Service, Supply Chain Coordinator - Czech/Slovak sp

Contact Information:

Address:  UK Office
CROMSOURCE Suite 3 Lomond Court Castle Business Park Stirling United Kingdom
FK9 4TU
Scotland
Tel:  +44 (0) 1786 468990
Website:  Visit Our Web Site

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