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Job Details

Global Patient Services Lead - Switzerland

Company: RBW Consulting
Location: Zug
Reference: DM-PSL13485
Closing Date: 24 Aug 18
Type: Permanent
Salary (£): 80,000 - 100,000

Job Summary:

An excellent opportunity for a patient-focused professional to take on the development and building out of a haematology franchise's patient support programme.


You will be responsible for ensuring that the Patient Journey and experience are of a first-class nature and are supported by a market leading patient toolkit. Working in close conjunction with both the Product Strategy Team and the Global Commercial Team, you will ensure that all Patient Programmes and Services align with the overall global brand strategy.



  • Map the Global Patient Journey
  • Create the Global Patient Services Toolkit
  • Develop and implement Patient Services design thinking workshops
  • Develop Patient Services Blueprint (Foundation & Modules)
  • Drive Patient Services Tools / Service design
  • Devise Patient Service Program KPIs
  • Construct Country Patient Services Program Implementation Guide
  • Launch and learn services with early launch markets and iterate toolkit based on learnings
  • Develop sound Business Cases for global Patient Service rollout
  • Implement and disseminate Best practice Patient Services collection
  • Lead global approval process for all programs, tools, services and deliverables at the global level, and ensures this process is followed at country-level.



  • Minimum of 2-3 years’ experience in Pharmaceutical Industry working in Patient Services, Marketing or a role working directly with Patients.
  • Experience in the design and development of patient service programs or tools.
  • Experience managing content review and approval process.
  • Experience leading and managing cross-functional (matrix) team to define and produce deliverables.
  • Ability to work with highly technical products.
  • Graduate degree.


This is one of several positions I am currently recruiting for so do please get in touch for a confidential discussion around your current situation and what your ideal next move would be.


To make an application please feel free to apply via this website, I am also available on LinkedIn to message regarding the role and will accept all invitations that refer to this advert - look for Dominic Mitchell at RBW Consulting.


Please note that owing to the high volume of applications we receive for our roles, if you have not received a response within 48 working hours, do please consider your application unsuccessful.

Apply for this job: Global Patient Services Lead - Switzerland

Contact Information:

Address:  Head Office
Origin Two 106 High Street, Crawley RH10 1BF
RH10 1BF
Tel:  01293 584 300
Fax:  01293 534 133
Website:  Visit Our Web Site

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