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Job Details

Medical Information/ Drug Safety with German

Company: Thornshaw Recruitment
Location: Dublin, Warsaw, Sofia, Slovakia or Lisbon
Reference: LD9891
Closing Date: 14 Sep 18
Type: Full Time
Salary (£): Negotiable
Benefits:

Job Summary:

Exciting opportunity to join a global healthcare company! These positions will put you at the forefront of Patient Safety. . The opportunities exist in Dublin (Ireland), Warsaw (Poland), Bratislava (Slovakia), Lisbon (Portugal) and Sofia (Bulgaria).

Requirements:

Exciting opportunity to join a global healthcare company! These positions will put you at the forefront of Patient Safety. With daily direct contact with Health Care Professionals (HCPs) and patients, the very people we are working to help, this is a highly visible and important role within the company, essential to the core goal of patient safety. You will work within a motivated, global well-trained Lifecycle Safety team. The opportunities exist in Dublin (Ireland), Warsaw (Poland), Bratislava (Slovakia), Lisbon (Portugal) and Sofia (Bulgaria).

You will benefit from joining the largest safety department in the world and working within an industry-leading, best-practice environment. To ensure you contribute to the business and grow your career, you will also benefit from ongoing training and development from our in-house safety experts to plan and progress your Medical Information /Pharmacovigilance (PV)  career.

PURPOSE

In these hybrid MI/PV roles, you will use both your scientific background and your language expertise. You will be required to perform key medical information call center services and review, assess and process safety and product quality information to help optimize the safety profiles of products marketed around the world. You may be in regular communications with our client, patients and HCPs and for some roles, depending on levels of experience, you will be required to lead and provide oversight and could be a subject matter expert/trainer in each therapeutic area. 

 

RESPONSIBILITIES

  • Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required. This does NOT include commercial sales support.
  • Receive, triage, review and process safety data from various sources. This involves performing data entry into tracking and client safety databases, generating follow up queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, and performing other safety-related tasks as needed e.g. regulatory reporting
  • Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites during regular business working hours
  • Establish and maintain effective team communications i.e. provide regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.
  • Depending on your experience, some roles will require you to provide leadership training and mentoring for less experienced team members of staff, and assist managers with appropriate allocation of resource.
  • Build a positive, collaborative team environment with other Lifecycle safety team members
  • Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Excellent written and verbal skills in English and required language
  • Excellent professional telephone behavioral skills
  • Ability to work flexibly, organize own workload and effectively manage competing priorities.
  • Excellent attention to detail and accuracy maintaining consistently high-quality standards.
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients.
  • Willingness to learn new skills and flexibility to support business needs
  • Apply knowledge and expertise, to contribute to and provide solutions to process improvements
  • Some roles require Leadership skills to support and train team members (depending on role/experience)

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor’s Degree in a scientific or healthcare discipline ideally up some similar experience or an equivalent combination of education, training and experience. Experience in Lifecycle safety (Pharmacovigilance, Medical Information, Aggregate Reporting, Risk Management etc.) is a distinct asset.
  • Bilingual in English and one other essential language (German) required at a minimum
  • Language fluency to level C2 CEFR (Common European Framework of Reference) or B2 (the latter dependent on needed language) at a minimum is required

If you are interested in applying for this role please call Linda on +353 1 2784671 or email ldunne@thornshaw.com

Thornshaw Scientific Recruitment is a leading Irish provider of specialist Scientific Recruitment. Part of the CPL Group. www.thornshaw.com

#THR2018

Apply for this job: Medical Information/ Drug Safety with German

Contact Information:

Address:  Head Office
Barton House 6 Old Dublin Road Stillorgan Co. Dublin

Rep. Ireland
Tel:  00 353 (1) 278 4671
Fax:  00 353 (1) 278 4672
Website:  Visit Our Web Site

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