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Job Details

Technical Support Technician

Company: Thornshaw Recruitment
Reference: ND9961
Closing Date: 11 Jan 19
Type: Permanent
Salary (£): On Application

Job Summary:

On behalf of my client, a global biopharmaceutical company, I am looking for a Laboratory Technical Support Technician. This is an exciting opportunity to be initially based in France initially, with return to the Dublin facility after 1.5 - 2 years.



Reporting to the Senior Laboratory Manager, you will provide quality and efficient technical support to clients globally regarding endotoxin & microbial detection. You will provide education to customers regarding report interpretation as well as responding to customer inquiries regarding laboratory services, processes, reports and complaints.

Duties and responsibilities:

  • Provide technical support to clients in a timely, efficient and knowledgeable manner in relation to testing.
  • Escalate and manage special requests made by customers
  • Maintain log of customer communications through LIMS
  • Perform follow-up phone calls regarding sample receipt and customer concerns
  • Assist customers with use of the web portal
  • Release reports to clients
  • Support clients to ensure they have a technical understanding of reports
  • Serve as liaison between customers, sales and the master lab
    to ensure customer needs are being met
  • Initiate and participate in customer investigations to reach resolutions of issues
  • Comply with all aspects of laboratory safety
  • Follow all company SOPs and comply with cGMP/ISO17025 procedures.


  • Education: Bachelor’s Degree (B.A. /B.S.) in Microbiology or related field required
  • Experience: Three or more years in a customer or technical support role, ideally within the science industry
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above
  • Languages: English (fluent), understanding of French is highly desirable


For further details and to apply for this role please contact Nicola at +353 1 2784671 or email your CV to


Thornshaw Scientific Recruitment is a leading Irish provider of specialist Scientific Recruitment. Part of the CPL Group.

Apply for this job: Technical Support Technician

Contact Information:

Address:  Head Office
Barton House 6 Old Dublin Road Stillorgan Co. Dublin

Rep. Ireland
Tel:  00 353 (1) 278 4671
Fax:  00 353 (1) 278 4672
Website:  Visit Our Web Site

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