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Job Details

Technical Specialist - UK based Regional Customer Support Centre

Company: Roche
Location: Burgess Hill
Reference: 201808-116481
Closing Date: 22 Nov 18
Type: Full Time
Salary (£): Competitive
Benefits:

Job Summary:

Our international customer support centre responsible for technical and applications customer service for our diagnostic systems is currently being expanded. This is an excellent opportunity for an experienced Technical Specialist / Field Service Representative  / Engineer  or BioMedical Scientist to join the world’s leading supplier in In-Vitro Diagnostics. ...

Requirements:

Our international customer support centre responsible for technical and applications customer service for our diagnostic systems is currently being expanded. This is an excellent opportunity for an experienced Technical Specialist / Field Service Representative  / Engineer  or BioMedical Scientist to join the world’s leading supplier in In-Vitro Diagnostics.The scope of this role will be to provide technical support to our  UK and Ireland customer base, for the Roche Professional Diagnostics portfolio of instruments and reagents. (eg cobas 8000 / cobas 6000, e411, c311, pre and post analytics). Please note ability to provide support to customers from Denmark, Norway, Sweden or South Africa in local language is highly desirable in addition to having a good command of the English language.

What you can expect

  • To support our national and international customers and field employees on the telephone
  • Handle customer enquiries from the acceptance of technical product problems through to case resolution
  • Be the interface between customers, field force and global divisions, and deliver sustainable solutions for complex support cases. In this way, you ensure a results-oriented and first-class service for our customers
  • Assume independent responsibility for new product launches and technical product changeovers for our customers
  • Continuously monitor the process and quality of our services and therefore deliver an important contribution to improving the service quality
  • Conduct customer and employee trainings in the customer support centre and in the customer laboratory
  • As a specialist, you support our field service representatives on site during complex situations

Who you are
  • You are an engineer or a technician (e.g. in electrical engineering or medical technology) or have a relevant BioMedical Scientist degree with a keen interest in engineering
  • You have gained several years of work experience in the medical, technical environment through customer care/support or through your experience as  a laboratory scientist, technician, or medical technical assistant
  • You are familiar with medical analysis systems and quality assurance
  • You are enthused about challenging technologies (combination of robotics, electrical engineering, fluid systems and medical issues)
  • You will live within commuting distance of Burgess Hill (UK) or you will be willing to relocate and will enjoy working as part of a team within a multi-cultural environment
  • You have in-depth knowledge with regard to the systems and reagents used in laboratory medicine
  • You are fascinated by technical problems and you always present good solutions quickly
  • You enjoy being a competent contact partner for customers and colleagues
  • You distinguish yourself with excellent communicative and analytical skills combined with high customer focus, team orientation and self-initiative

In return, we will offer you a competitive salary and benefits package and a first class, industry recognized product training program with continuous professional development.

Roche is an equal opportunity employer.

Customer Support, Customer Support > Technical & Application Support

Apply for this job: Technical Specialist - UK based Regional Customer Support Centre

Contact Information:

Address:  UK Head Office
P.O. Box 8, Welwyn Garden City, Hertfordshire, United Kingdom
AL7 3AY
England
Tel:  +44 1707 36 6000
Fax:  +44 1707 33 8297
Website:  Visit Our Web Site

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