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Job Details

Safety Operations Manager

Company: IQVIA
Location: Dublin
Reference: R1043197
Closing Date: 15 Jan 19
Type: Full Time
Salary (£): Negotiable

Job Summary:

Manager, Medical Information & Safety Operations Joining IQVIA, the world’s leading comprehensive Human Data Sciences organization and working in partnership with a major Pharma company, this position will put you at the forefront of Patient Safety. Working within a large global Safety team, you will line manage a motivated local team of Medical Information (MI) and Pharmacovigilance (PV) specialists. ...


Manager, Medical Information & Safety Operations
Joining IQVIA, the world’s leading comprehensive Human Data Sciences organization and working in partnership with a major Pharma company, this position will put you at the forefront of Patient Safety. Working within a large global Safety team, you will line manage a motivated local team of Medical Information (MI) and Pharmacovigilance (PV) specialists.
You will benefit from joining the largest safety department in the world and working within an industry-leading, best-practice environment. To ensure you contribute to the business and grow your career, you will also benefit from ongoing training and development from our in-house safety experts to plan and progress your MI/PV career.
In this role you will line-manage a team of up to 15 Operations staff responsible for Medical Information call centre services, safety case management and other safety services as required, in collaboration with the operational site head and Lifecycle Safety senior management; you will ensure smooth running of the operational activities and the achievement of the department's metrics, goals and objectives in close collaboration with Lifecycle Safety Management. You will support global coordination and development of Lifecycle Safety services; people management; department outputs and metrics and Lifecycle Safety change initiatives. Client communication is likely be a component of the role.

  • Manage Operations staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; performance appraisal and professional development guidance; rewarding and disciplining employees; addressing employee relations issues; resolving problems and absence management. Approve actions and ensure global consistency as applicable on human resources matters.
  • Contribute, drive and lead on global initiatives e.g. Change management; Subject Matter Expert Committees; SOP Review Committees; Retention, Engagement, training, processes etc.
  • Actively develop, lead and implement plans for measuring and improving employee engagement ensuring global consistency. Maintain open and regular communication with direct reports to ensure a supportive working environment.
  • Initiate, lead, implement and support operational decisions in collaboration with senior management. Ensures financial project performance through oversight of key performance metrics (revenue, direct costs, time-sheet costs, utilization and realization). Act as mentor and coach to less experienced service operations managers as appropriate.
  • Direct project resource assignments staff hiring; terminations; training in collaborations with senior management.
  • Attendance and contribution at client meetings where appropriate. Provide support in delivering client-focused solutions in line with IQVIA business models
  • Manage and support the team to ensure project KPI’s are being met and support the team in resolving any client related issues
  • Collaborate with other managers to address problem areas, departmental resources, work scheduling for current and projected projects, staffing needs, equipment needs, and projected peak workloads, ensuring global consistency. Monitor, assess and report utilization of staff. Identify and implement solutions for poor utilization of staff, ensuring global consistency.
  • Ensure direct reports are cross trained on Lifecycle Safety service offerings as needed; monitor and develop training plans; identify training and development needs of staff in collaboration with Lifecycle Safety senior management.
  • Direct, lead and encourage direct reports in continuous improvement of department work processes, procedures and infrastructure. Instruct and lead direct reports in efficient management of project budgets through effective timesheet reporting. Work closely with other managers.
  • Monitor and ensure that operational processes and department deliverables meet expected quality financial, productivity and utilization standards and targets.
  • Ensure timely movement of project work through the process steps, in accordance with governing SOPs, ICH/FDA regulations and guidelines, working instructions and client expectations.
  • Ensure that staff have been trained on and are following required Standard Operating Procedures (SOPs), Good Clinical Practice (GCP), Good Pharmacovigilance Practice (GVP), FDA and ICH guidelines and regulations, Working Instructions and project instructions as required.
  • Perform other duties as assigned.
  • Excellent written and verbal skills in English and required language
  • Excellent professional telephone behavioral skills
  • Ability to work flexibly, organize own workload and effectively manage competing priorities.
  • Excellent attention to detail and accuracy maintaining consistently high-quality standards.
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients.
  • Willingness to learn new skills and flexibility to support business needs
  • Apply knowledge and expertise, to contribute to and provide solutions to process improvements
  • Some roles require Leadership skills to support and train team members (depending on role/experience)
  • Bachelor’s Degree in a scientific or healthcare discipline ideally with 1-2 years’ similar experience or an equivalent combination of education, training and experience. Experience in Lifecycle safety (Pharmacovigilance, Medical Information, Aggregate Reporting, Risk Management etc.) is a distinct asset.
  • For lead/SME roles an additional 2 years of pharma industry experience and specific experience related to various Therapeutic areas 
  • Bilingual in English and one other essential language required at a minimum
  • Language fluency to level C2 CEFR (Common European Framework of Reference) or B2 (the latter dependent on needed language) at a minimum is required


Apply for this job: Safety Operations Manager

Contact Information:

Address:  London Office
210 Pentonville Road London
N1 9JY
Tel:  +44 (0) 20 3075 5000
Website:  Visit Our Web Site

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