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Job Details

Head Customer Liaison & Strategy

Company: Novartis
Location: Ireland Dublin
Reference: 252721BR
Closing Date: 12 Jan 19
Type: Full Time
Salary (£): On Application
Benefits:

Job Summary:

Title: Head Customer Liaison & Strategy, Novartis, Dublin, IrelandWhy Novartis927 million. The number of lives we touched in 2017. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s livesWe believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. ...

Requirements:

Title: Head Customer Liaison & Strategy, Novartis, Dublin, Ireland

Why Novartis

927 million. The number of lives we touched in 2017. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks. And where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

We are Novartis. Join us and help us reimagine medicine.

Job purpose:

- Campaign Enablement Services, part of the Commercial Services Practice (CSP) within Product Lifecycle Services (PLS), designs and delivers a full portfolio of creative and digital materials, for use across multiple channels by a broad range of internal customers (including Commercial, Medical and Operations teams) from all Novartis divisions and geographies.
- Organization unit will be based in Dublin, US & HyderbadToward the end of 2016, sites in Mexico and Hyderabad will be added. It is targeted to deliver approximately $15M revenue in 2016 (of which approximately 40% will be incremental), rising to an expected $60M per year by year four of operations. Savings are targeted at 20%-30% of revenue.
- The Head Customer Liaison & Project Management role will require the ability to balance strategic and operational priorities.

The appointed candidate will:
- Be accountable for the end-to-end project delivery process (brief-taking, design, development, and implementation) across all projects and deliverables to maintain PLS standards of excellence, timeliness, and profitability, while achieving the internal customers’ goals;
- Oversee and manage all customer liaison and project management operations to include staff supervision and resource allocation
- Introduce, enshrine, and enforce best-in-class project management disciplines and methodologies.

Key Responsibilities :

Lead and manage an extensive multi-site team to deliver best in class solutions from conception through to implementation that support brand and company strategy and communications:
- Introduce, enshrine, and enforce best-in-class project management disciplines and methodologies
-Oversee the end-to-end project delivery process (brief-taking, design, development, and implementation) across all projects and deliverables
-Manage a team of customer liaison and project managers located in Dublin and other sites
-Allocate resources to deliver required performance levels and completion of work
-Personally manage key customer relationships and/or projects as appropriate
-Ensure on behalf of the business, on time deliverables from PLS as per SLA
-Assess and manage potential risks and opportunities affecting the team and ensure implementation of appropriate measures
.
Demonstrate leadership in leading senior level discussions relating to brand or company strategy:
-Proactively work with the Product Lifecycle Services Account Teams to identify commercial opportunities aligned with client’s strategic intent and budget
-Proactively establish and maintain cohesive relationships between clients and the team

Translate business requirements into a realizable vision.
-Provide financial management and oversight of the team, including: Performance and Productivity, P&L accountability, Bottom line operating costs.

Build team by identifying and hiring right talent to execute strategy:
-Proactively develop talent, career plans and succession plans to grow internal talent base;
-Manage, mentor and train team to maintain employee retention and quality standards;
-Ensure that all team members understand how quality relates to them and their role in delivery;
-Develop a team which values its employees and has a strong belief in motivating colleagues and providing a friendly, stimulating and challenging environment.

Work with the Head Campaign Enablement Services and Global Program Lead for Campaign Enablement to prepare strategic business plans for the Service Group to lead to the development and delivery of comprehensive Creative, Digital and Campaign Enablement services.


About Novartis:

About the Novartis Global Service Centre in Dublin:

The Novartis Global Service Center (NGSC), Dublin, was set up in 2013 and is located in a state-of-the-art facility on the Merrion Road in Ballsbridge. The center, one of five around the world, delivers a broad variety of services to the Novartis divisions and organizations worldwide. Services offered by the Dublin team include scientific and commercial services, IT, HR Operations and Procurement. There are currently several hundred associates employed at the site with 32 nationalities speaking 28 languages.

Novartis is a world-leading healthcare company that provides innovative solutions to address the evolving needs of patients and societies. Novartis Group companies employ approximately 120,000 full-time-equivalent associates and its products are available in more than 180 countries around the world.

Benefits of Working for Novartis:

Competitive salary; Annual bonus
Pension scheme; Share scheme
Health insurance; 25 days annual leave
Flexible working arrangements
Subsidized dining facilities
Employee recognition scheme

‘I came for the job, I stay for the culture’

#LI-NOV = Novartis

Minimum requirements

Requirements:

-Minimum degree level or equivalent Fluency in English, superior written composition skills.
-An experienced presenter with Senior-level client contact.
-The successful candidate will have previous experience in building, leading and managing a fast growing service oriented team within a leading Pharma or FMCG company or solution provider/agency.
-Extensive commercial experience in managing services or driving key initiatives within global functions.
- Experience of leading and managing service resource/people management/planning across multifunctional teams and complex matrix environments.
-Outsourcing operational experience.
-P&L ownership experience.
-Past work reflects a track record of operational excellence.

Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons

Apply for this job: Head Customer Liaison & Strategy

Contact Information:

Address:  Novartis Pharmaceuticals UK Limited
Frimley Business Park
Camberley
Surrey
GU16 7SR
England
Tel:  +44 (0)1276 692255
Fax:  +44 (0)1276 692508
Website:  Visit Our Web Site

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