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Job Details

Technical Specialist, Workflow & IT Solutions - Field Based ( United Kingdom, East of England / East Midlands )

Company: Roche
Location: United Kingdom
Reference: 201810-122973
Closing Date: 22 Feb 19
Type: Full Time
Salary (£): Competitive
Benefits:

Job Summary:

IT Technical Support Specialist (LIMS/Healthcare Informatics) - Field based (Internally known as IT Field Product Specialist) Are you a biomedical scientist (BMS) looking for a change in career direction?Do you have a strong interest in supporting pathology IT solutions?Does a rewarding career with a progressive, high-tech business, excite you?Due to business success, we are currently recruiting for an IT Product Specialist within the Workflow & IT Solutions team, ideally based in the East ...

Requirements:

IT Technical Support Specialist (LIMS/Healthcare Informatics) - Field based

(Internally known as IT Field Product Specialist)

Are you a biomedical scientist (BMS) looking for a change in career direction?

Do you have a strong interest in supporting pathology IT solutions?

Does a rewarding career with a progressive, high-tech business, excite you?

Due to business success, we are currently recruiting for an IT Product Specialist within the Workflow & IT Solutions team, ideally based in the East of England / East Midlands. This is an exciting opportunity to join a dynamic team that are delivering workflow & IT Laboratory and point of care solutions as part of the Technical Services department.

The Workflow & IT team are responsible for customer IT solutions covering all business areas from Centralised

Solutions with SWISSLAB (LIMS) and cobas IT Middleware, through to Point of Care IT solutions including cobas IT 1000 and POC Mobile cloud based solutions. Paramount to delivery of these systems will be patient data integrity and all necessary information security management aspects.

This field based IT Product Specialist role will have specific responsibilities for IT solution delivery at the customer site.

This will include engaging with the customer during the sales process and bringing the projects through the planning, implementation, testing and into a live system.

At a practical level, you will be responsible for delivering software/hardware upgrades and be involved in site system design and implementations. You will work with Sales & Marketing teams on tender submissions and product demonstrations and liaise with third party companies to support the Optimal Managed Laboratory Services provision.

Who you are

You're someone who wants to influence your own development. You're looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.

Educated to degree or equivalent in biomedical science, you will have started your career as a biomedical scientist in a modern pathology laboratory in the UK or Ireland.

You will possess a strong understanding of pathology practices and have a track record in automated lab pathology systems and associated data management systems.

With proven troubleshooting skills and a passion for customer service, you'll combine a flexible, empathetic style with the determination to see issues through to a successful constructive resolution.

An effective communicator, you'll deal comfortably with people both face-to-face and by telephone and be able to build and maintain strong working relationships with customers. It's important that you can put over complex ideas clearly and concisely and be able to operate well in a team environment.

Specifically you will be able to demonstrate the following technical skills:

  • Familiarity with Roche products and instrumentation; in particular experience of Roche Clinical Chemistry and
  • Immuno-assay analysers (Roche Modular, Cobas 6000, Cobas 8000)
  • Knowledge of laboratory IT solutions (e.g. PSM, Cobas IT middleware, Cobas IT 1000)
  • Experience of training laboratory personnel
  • Experience of implementing good laboratory practice to ISO 15189
  • Knowledge / understanding of communication protocols e.g TCP/IP, HL7, ASTM would be an advantage


Investing in you

Roche is a company that not only invests in its business - over £6.5 billion in R&D worldwide, including £460 million in the UK alone last year - but equally importantly in its people.

What this means for you is, not only a competitive salary and benefits package, but also a recognised product training program and continuous support to build on your knowledge, skills and potential, helping you prepare for the exciting opportunities for further career development. All of which has gained Roche 2017 Top Employer status in the UK and Europe.

Roche is an equal opportunity employer.

Roche is an equal opportunity employer.
Information Technology, Information Technology > IT Consulting & Key Account Management

Apply for this job: Technical Specialist, Workflow & IT Solutions - Field Based ( United Kingdom, East of England / East Midlands )

Contact Information:

Address:  UK Head Office
P.O. Box 8, Welwyn Garden City, Hertfordshire, United Kingdom
AL7 3AY
England
Tel:  +44 1707 36 6000
Fax:  +44 1707 33 8297
Website:  Visit Our Web Site

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