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Job Details

IT Technical Support Specialist (LIMS / Healthcare Informatics) - Burgess Hill (West Sussex) - known internally as Product Specialist ICT

Company: Roche
Location: Burgess Hill
Reference: 201805-102851
Closing Date: 22 Feb 19
Type: Full Time
Salary (£): Competitive
Benefits:

Job Summary:

Are you a biomedical scientist (BMS) looking for a change in career direction? Do you have a strong interest in supporting pathology IT solutions? Does a rewarding career with a progressive, high-tech business, excite you? Due to business expansion, we are currently recruiting for an IT Product Specialist within the IT Services team, based at Burgess Hill. ...

Requirements:

Are you a biomedical scientist (BMS) looking for a change in career direction?

Do you have a strong interest in supporting pathology IT solutions?

Does a rewarding career with a progressive, high-tech business, excite you?

Due to business expansion, we are currently recruiting for an IT Product Specialist within the IT Services team, based at Burgess Hill. This is an exciting opportunity to join a dynamic team that are delivering IT Laboratory and point of care solutions as part of Technical Services department.

The IT Services team are responsible for customer IT solutions covering all business areas from Centralised Solutions with SWISSLAB (LIMS) and cobas IT Middleware, through to Point of Care IT solutions including cobas IT 1000 and POC Mobile cloud based solutions.   Paramount to delivery of these systems will be patient data integrity and all necessary information security management aspects.

The IT Services office based team is specifically responsible for first line customer support hotline, escalation of issues to global and training on Roche IT Solutions in Burgess Hill and on the customer site.

At a practical level, you'll be responsible for co-ordinating software/hardware upgrades and be involved in site system design and implementations with colleagues in the field as the need arises.   Working with colleagues in the Sales & Marketing teams, you'll also assist on tender submissions and product demonstrations and liaise confidently with third party companies to support the optimal Managed Laboratory Services provision.

Your profile:

Educated to degree or equivalent in biomedical science, you will have started your career as a biomedical scientist in a modern pathology laboratory in the UK or Ireland.

 

You will possess a strong understanding of pathology practices and have a track record in automated lab pathology systems and associated data management systems.

 

With proven troubleshooting skills and a passion for customer service, you'll combine a flexible, empathetic style with the determination to see issues through to a successful constructive resolution.
 
An effective communicator, you'll deal comfortably with people both face-to-face and by telephone and be able to build and maintain strong working relationships with customers. It's important that you can put over complex ideas clearly and concisely and be able to operate well in a team environment.

 

Specifically you will be able to demonstrate the following technical skills:
 

  • Familiarity with Roche products and instrumentation; in particular experience of Roche Clinical Chemistry and Immuno-assay analysers (Roche Modular, Cobas 6000, Cobas 8000)
  • Knowledge of laboratory IT solutions (e.g.   PSM, Cobas IT middleware, Cobas IT 1000)
  • Experience of training laboratory personnel
  • Experience of implementing good laboratory practice

 

In addition the following would be desirable but not essential:
  • Configuration & installation/optimisation of workflows within a pathology lab
  • Applied knowledge & troubleshooting expertise in the commonly used interfacing protocols (ASTM, HL7) with a special emphasis on ADT* and Lab Information Systems interfacing (*admission, discharge and transfer)
  • Sound practice of LAN Network troubleshooting (TCP/IP & FTP) using standard diagnostics tools
  • Good understanding of security and data protection (including WIFI and firewall rules)

 

Investing in you

Roche is a company that not only invests in its business - over £6.5 billion in R&D worldwide, including £460 million in the UK alone last year - but equally importantly in its people.

 

What this means for you is, not only a competitive salary and benefits package, but also a recognised IT product training programme and continuous support to build on your knowledge, skills and potential, helping you prepare for the exciting opportunities for further career development. All of which has gained Roche 2018 Top Employer status in the UK and Europe.

 

Application closing date: 3rd December 2018

Roche is an equal opportunity employer.
Customer Support, Customer Support > Technical & Application Support

Apply for this job: IT Technical Support Specialist (LIMS / Healthcare Informatics) - Burgess Hill (West Sussex) - known internally as Product Specialist ICT

Contact Information:

Address:  UK Head Office
P.O. Box 8, Welwyn Garden City, Hertfordshire, United Kingdom
AL7 3AY
England
Tel:  +44 1707 36 6000
Fax:  +44 1707 33 8297
Website:  Visit Our Web Site

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