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Job Details

Principal Lead Super User, eClinical Solutions

Company: PAREXEL
Location: Uxbridge, England,United Kingdom
Reference: 49210BR
Closing Date: 16 Jan 19
Type: Not Specified
Salary (£): Competitive
Benefits:

Job Summary:

Lead a team of role-based Super Users to deliver excellent support service to CRS. Ensure that the SUs are experienced, well trained, and provide highly accurate and timely advice and responses to end user questions.• Foster a culture of service excellence and consulting mindset within the Super User teams. ...

Requirements:

Lead a team of role-based Super Users to deliver excellent support service to CRS. Ensure that the SUs are experienced, well trained, and provide highly accurate and timely advice and responses to end user questions.
• Foster a culture of service excellence and consulting mindset within the Super User teams.
• Provide extensive input into new or changed processes or technology, representing the end user view that will lead to the maximum efficiency and productivity, and stay connected with the implementation of the changes within the business.
• Provide a high level of expertise in the systems and processes a role uses and follows, and be able to demonstrate and present this information internally or to our clients with clarity and confidence.
• Report metrics regularly to management regarding the performance of the Super User team. Clearly demonstrate the effectiveness of their support as well as any recommendations or actions that are being taken to improve the metrics further.Qualifications• Thorough understanding and experience of Clinical Research Services and the general business processes performed.
• Thorough understanding and experience of the systems and processes used and performed by the supported role.
• Significant experience of supporting systems and working in a service orientated organisation, preferably having worked in a support capacity for a period of time.
• Significant experience of system implementation, training, support and maintenance, preferably for systems utilised by the supported role.
• Significant consulting experience and able to demonstrate the consulting mindset.
• Significant experience of working with global teams across different time zones and understanding of cultural differences.• Thorough understanding and experience of Clinical Research Services and the general business processes performed.
• Thorough understanding and experience of the systems and processes used and performed by the supported role.
• Significant experience of supporting systems and working in a service orientated organisation, preferably having worked in a support capacity for a period of time.
• Significant experience of system implementation, training, support and maintenance, preferably for systems utilised by the supported role.
• Significant consulting experience and able to demonstrate the consulting mindset.
• Significant experience of working with global teams across different time zones and understanding of cultural differences.

Apply for this job: Principal Lead Super User, eClinical Solutions

Contact Information:

Address:  PAREXEL International
The Quays
101-105 Oxford Road
Uxbridge
Middlesex
UB8 1LZ
England
Tel:  +44 1895 238000
Fax:  +44 1895 238494
Website:  Visit Our Web Site
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