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Job Details

Quality Engineer

Company: JCW Life Sciences
Location: Hampshire
Reference: BBBH37630
Closing Date: 12 Dec 18
Type: Permanent
Salary (£): 30,000 - 40,000
Benefits:

Job Summary:

JOB TITLE: QUALITY ENGINEER DEPARTMENT: QUALITY DEPARTMENT ___________________________________________________________________________ JOB HOLDER REPORTS DIRECTLY TO:Quality Systems Manager SUMMARY OF JOB:The Quality Engineer reports to the QSM to perform the activities necessary to provide quality/technical support for quality activities in line with our Quality Management System. ...

Requirements:

JOB TITLE: QUALITY ENGINEER



DEPARTMENT: QUALITY DEPARTMENT

___________________________________________________________________________



JOB HOLDER REPORTS DIRECTLY TO:

Quality Systems Manager





SUMMARY OF JOB:

The Quality Engineer reports to the QSM to perform the activities necessary to provide quality/technical support for quality activities in line with our Quality Management System.





PRIME RESPONSIBILITIES:

* Performing investigations into all returns, complaints, non-conformances and any other post-market issues
* Perform necessary quality activities (in conjunction with customer services, engineering, production and customers as required) to determine and document root-causes for identified non-conformances/issues
* Implementing corrective action to reduce or eliminate cause of customer service issues
* Gathering of data from product returns, service activities, complaints and customer feedback on a monthly basis to provide trending analysis on quality issues and performance metrics in line with KPIs in preparation for QRB and Management Review of the service data
* Ensure refurbishment and service level agreements (SLA) activities are established, implemented, monitored and adhered to in line with QSM protocols
* In the execution of the items above, provide support on quality matters to, Management Review, QRB, Customer Services and Quality team
* Support Operations and Service department with NCR issues
* Apply sound systematic problem-solving methodologies in identifying, prioritising, communicating, and resolving quality issues
* Participate in the improvement of the service operations process, i.e. review and approval of service instructions and processes
* Help facilitate continuous improvement and learning across all functional areas through training and communication of quality initiatives





QUALIFICATIONS/EXPERIENCE:

Essential

* An HND or relevant degree in an engineering/technical discipline or equivalent

* Experience (>5 years) in either quality engineering of whole/finished electronic devices (with software knowledge would be an advantage)
* Experience of electronic devices manufacturing
* Experience in managing customer services quality and performance perspective i.e. meeting customer’s expectations and ensuring they deliver as specified
* Experience in fault finding/investigation, to establish and document root-causes for identified non-conformances/issues, to identify appropriate corrective changes and to implement those changes in a manufacturing organisation that services customer products

* Experience of working within an organisation operating an engineering quality system and meeting regulatory requirements

* Hands-on experience of working to and implementing procedural changes to better meet the requirements of ISO9001/13485
* Good written English and attention to detail for written reports and PC literate with good Excel skills for data analysis



Desirable

* Experience in a quality engineering/servicing capacity for medical devices

* Experience and understanding of FDA requirements (CFR 820)

* Experience in performing internal audits to assess compliance to Standards and to the internal Quality System

Interpersonal Skills

* Strong interpersonal, communication, attention to detail and “self-starter” skills
* Ability to work as a part of a team, or individually while using own initiative
* First-class analytical and problem-solving skills with a dedication to maintaining high quality standards

Apply for this job: Quality Engineer

Contact Information:

Address:  Head Office
27-32 Old Jewry
London
EC2R 8DQ
England
Tel:  +44 (0) 203 589 9300
Fax:  +44 (0) 203 006 8808
Website:  Visit Our Web Site

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