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Job Details

Customer Support Specialist

Company: i-Pharm Consulting
Location: Dublin
Reference: BT032
Closing Date: 21 Dec 18
Type: Contract
Salary (£): 20,000 - 30,000
Benefits:

Job Summary:

JOB TITLEContingent Customer Support Specialist – 11+ month contractTHE COMPANYOne of the top Pharmaceutical companies in the world. The organisation is seeking a talented Customer Support Specialist. This is an excellent opportunity for someone looking to progress their career in Pharmaceuticals working within a global company. ...

Requirements:

JOB TITLE
Contingent Customer Support Specialist – 11+ month contract

THE COMPANY

One of the top Pharmaceutical companies in the world. The organisation is seeking a talented Customer Support Specialist. This is an excellent opportunity for someone looking to progress their career in Pharmaceuticals working within a global company.

LOCATION

Dublin, Ireland

SALARY
Up to £2,800 per month

ROLE/DESCRIPTION

* The Customer Service Support, reporting to the Cluster Supply Chain Leader, will coordinate all the relevant activities related to customer order management including call center (when relevant), order management, preparation of shipment documentation, organization of shipment, credit/debit notes, complaints, invoicing (when relevant) and customer data base update.
* The Customer Support Specialist will maintain supply of Internal products to Customers and Patients, liaise with the 3PL and provide customer service for these products including managing customer complaints and queries.
* This individual will be responsible for the timely completion of goals and objectives.
* In addition, he or she will conduct the booking in of stock into Ireland and maintain inventory and the stock reconcilliation with the 3PL. SOPs and traning documentation will also be in scope.

EXPERIENCE NEEDED

* Approx. 5-8 years of work experience (guideline only)
* SAP experience and working with invoicing, debit / credits
* High level of tolerance dealing with stressful and sensitive situations and ability to not take things personally. This person will have calls from hospitals and patients with pressure about the impact on the patient if Shire do not deliver.
* Ability to network outside of the immediate group of people to get the job done
* Not afraid to ask for help / support when required
* Someone with a well round perspective
* Inventory management desirable but not essential

ABOUT i-PHARM CONSULTING

i-Pharm Consulting is a specialist Recruitment Company servicing the Pharmaceutical industry in the UK and Europe. We provide both permanent and contract staff to a wide range of Pharmaceutical, Medical Device, Biotechnology and Contract Research Organisations (CROs). i-Pharm has specific expertise in Clinical Research, Medical Affairs, Regulatory Affairs, Pharmacovigilance, Quality Assurance and Bioinformatics.

www.i-pharmconsulting.com

TO APPLY:
If you would like to discuss this vacancy further, please call the Global Strategic Delivery Consultant Billy Twomey on +44 (0)20 3189 0460. If this role is not suitable, Billyis also available to discuss other possible positions or answer any general questions regarding your career and the current market.

KEY WORDS
Customer Suppoert / Customer Compaints / Administrator / Admin / Customer Service / Biotech / Biotechnology / Pharmaceuticals / Pharma / Medcal Devices / Supply Chain / Budget Controls / Accountant / Ireland / Dublin / UK /

Apply for this job: Customer Support Specialist

Contact Information:

Address:  Head Office
212 New King’s Road London
SW6 4NZ
England
Reasons to work for i-Pharm Consulting
Tel:  +44 (0) 20 3189 2299
Website:  Visit Our Web Site

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